Katy Loera
Norman
Summary
Offering creativity and passion for storytelling, eager to learn and grow in professional writing environment. Brings ability to quickly grasp new concepts and techniques, contributing strong writing and editing capabilities. Ready to use and develop writing and research skills in any role.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Torchy's Tacos
05.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Office Staff
Tactical Pest Services
01.2022 - 01.2023
- Scheduled and rescheduled appointments for clients, and making sure the schedule would run smoothly and efficiently for the technicians.
- Sat in on marketing meetings and took notes to use at later meetings.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Streamlined office procedures by implementing efficient filing systems and organizing digital records.
Seasonal Sales Associate
Bath and Body Works
01.2022 - 01.2023
- Interacted with customers in a friendly manner
- Stayed informed on products and discounts
- Worked efficiently during busy holiday hours
- Prepared merchandise for sales floor by pricing or tagging.
- Organized and stocked the sales floor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Professional Writing - Editing and Publishing
University of Oklahoma
Norman, Oklahoma05.2025
Skills
- Computer technology and Microsoft Office
- Adobe Creative Suite
- Storytelling
- Creative writing
- Chicago Manual Style
- Copy editing
- Copywriting
- Creative and critical thinking
- Decision making
- Multi-tasking
- Active listening
- Adaptability
Timeline
Front of House Employee
Torchy's Tacos
05.2024 - Current
Office Staff
Tactical Pest Services
01.2022 - 01.2023
Seasonal Sales Associate
Bath and Body Works
01.2022 - 01.2023
Professional Writing - Editing and Publishing
University of Oklahoma
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