Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
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KATY MICHELLE MUSTER

KATY MICHELLE MUSTER

Houston,TX

Summary

An effective leader who inspires action with over 15 years of Management and Sales experience. A humble leader that is open to feedback from mentors, management and team in order to achieve high level results. My goal is to maximize the potential in myself and my team by setting high goals and maintaining the discipline and drive needed to accomplish them through collaborative processes and training.

Overview

16
16
years of professional experience

Work History

Global Senior Sales Executive

Enterprise Holdings, Inc
St Louis, MO
04.2021 - Current
  • New Business Sales for Companies spending $25,000 to $2million annually on ground mobility
  • Closed over $4 million in New Business Annually
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Facilitated business by implementing practical networking techniques.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Remarketing Senior Account Manager

Enterprise Holdings Inc.
Houston, TX
01.2019 - 04.2021
  • Direct business to business sales to 30+ accounts
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.

Area Regional Manager

Enterprise Holdings, Inc
Houston, TX
12.2010 - 01.2019
  • Multi-unit Management of 17 locations
  • Responsible for management of all employee development, asset management, building management, real estate opportunities, profit and loss statements, operational plans, goal setting, sales training, market development, and account management.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Launched new training program to boost employee skills and staff retention rate.
  • Implemented service improvements to enhance sales cycle.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.

Management Trainee- Branch Manager

Enterprise Holdings, Inc
Houston, TX
09.2007 - 12.2010

Education

Bachelor of Arts - Hotel, Motel, And Restaurant Management

University of Houston
Houston, TX

Skills

  • Public Speaking/ Presentations
  • Account and Sales Growth
  • Team Building
  • Business Management
  • Mentorship
  • Customer Resolution/Retention
  • Identifying Talent/ Recruiting/ Interviewing
  • Strategic Planning
  • Contract Negotiation
  • Referral Network
  • Consultative Selling Techniques
  • Closing Techniques
  • Value Proposition Focused on ROI and TCO
  • Salesforce Software and CRM Dynamics
  • Lead Identification and Generation
  • Networking Event Planning
  • Cross-Channel Marketing
  • Strategic Relationships ( Internal and External)

Additional Information

  • 13- time winner from 2006-2010 for Highest sales for Heavy Hitters Rewards Events
  • 4- time Branch Quadruple Crown award as a Branch Manager for Heavy Hitter Events
  • #1 Branch Manager 2 years in a row (’09, ’10) overall and also for Fleet Growth and overall Profitability
  • Above and Beyond award for role in Hurricane Harvey Crisis ( individual)
  • #1 Area Manager in Profitability 10 different months, and 2 different years.
  • #1 Area Manager in Growth 26 different months and 3 different years.
  • #1 Area Manager overall 2 times.
  • #1 Remarketing Senior Account Manager 2020 Matrix
  • #2 Global Business Sales in overall Production

Affiliations

Formal Mentor Program 10 times

Diversity and Inclusion Team Member 2016- present

United Way – Young Leader 2010-present

Kids Meals, Houston – 2021-present

Keynote Speaker – Women’s Conference

Keynote Speaker and Panelist - University of Houston

Economic Development Council - Member

Global Business Travel Association (GBTA) - member


Timeline

Global Senior Sales Executive

Enterprise Holdings, Inc
04.2021 - Current

Remarketing Senior Account Manager

Enterprise Holdings Inc.
01.2019 - 04.2021

Area Regional Manager

Enterprise Holdings, Inc
12.2010 - 01.2019

Management Trainee- Branch Manager

Enterprise Holdings, Inc
09.2007 - 12.2010

Bachelor of Arts - Hotel, Motel, And Restaurant Management

University of Houston

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KATY MICHELLE MUSTER