Summary
Overview
Work History
Education
Skills
Timeline
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Katyrose Spahlinger

Warren,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Service Manager

Bahama Breeze
10.2021 - Current
  • · Coach, train and motivate staff to perform proper customer service practices effectively
  • · Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • · Mentor new servers regarding company policies and procedures along with day-to-day procedures
  • · Deliver superior food and beverage service and maximizing customer satisfaction

Bartender

Bahama Breeze
05.2016 - Current
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assist with inventory and inventory control
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.

Assistant Manager

BounceU
09.2008 - 03.2020
  • · Managed multiple projects, logistics, and day-of execution exceeding each event’s objectives
  • · Created a hospitable environment for attendees, event owners, and vendors
  • · Promoted a positive guest experience, maintaining a friendly and inviting atmosphere through prompt, courteous, and efficient service
  • · Worked with marketing team to write narratives for digital marketing and social media platforms
  • · Managed calendars for staff and assisted with processing payroll transactions

Student Assistant

Wayne State University Library
12.2009 - 05.2015
  • · Processed electronic requests for Interlibrary Loan systems
  • · Researched catalogs, online databases, and other resources for full-text documents
  • · Assisted with shipping and receiving of MeL, ILL, and interdepartmental mail
  • · Performed request updates through multiple systems, including Innovative, ILLiad, Odyssey, Ariel.

Education

Bachelor of Business Administration -

Baker College Clinton Twp.

Associate of Business in Management -

Baker College Clinton Twp.

Skills

Multitasking and Organization

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Timeline

Service Manager

Bahama Breeze
10.2021 - Current

Bartender

Bahama Breeze
05.2016 - Current

Student Assistant

Wayne State University Library
12.2009 - 05.2015

Assistant Manager

BounceU
09.2008 - 03.2020

Bachelor of Business Administration -

Baker College Clinton Twp.

Associate of Business in Management -

Baker College Clinton Twp.

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Katyrose Spahlinger