Katyska Mercho

Northridge,CA

Summary

Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives, driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers, and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

years of professional experience

Work History

Shoe Sales Associate, Cashier

Shoe place

Canoga Park, CA

01.2021 - Current

Performed regular stockroom duties, including receiving shipments and organizing backstock.
Assisted customers with finding the correct shoe size, style, and color.
Engaged with customers through loyalty programs to build repeat business and enhance customer loyalty.
Handled returns and exchanges according to company policies.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Answered the multiline telephone with a polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Northridge Academy High School

Northridge, CA

06-2023

Bachelor of Science in Nursing - Nursing

Los Angeles Pierce College

Woodland Hills, CA

Skills

Organizational skills
Teamwork and collaboration
Customer service
Training & Development
Sales training
Client service
Friendly and outgoing
Stocking and receiving

Returns processing
Payment posting
Money handling
Patience and empathy
Multiline telephone handling
Problem-solving
Client communication

Languages

5,5

Education and Training

true,other,other

Timeline