Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
Generic

Kaunya Westbrook

Bolivar

Summary

Dynamic professional with extensive experience at Cigna as a Prior Authorization Representative, excelling in customer service and data accuracy. Proven ability to multitask and train new hires effectively, ensuring seamless operations. Recognized for reliability and professionalism, consistently enhancing team performance and client satisfaction.

Overview

10
10
years of professional experience

Work History

Prior Authorization Representative

Cigna
Bloomington
01.2024 - 01.2025
  • Processed incoming calls and obtained prior authorizations for medications as requested by pharmacists or doctors.
  • Facilitated fax communications for prior authorizations as necessary.
  • Reviewed and sorted all received faxes, directing them to appropriate departments.
  • Entered and corrected data in the system to ensure accuracy and compliance.
  • Authenticated callers while collecting required HIPAA information to maintain confidentiality.

Help Desk

Activus Connect
Orlando
05.2021 - 10.2023
  • Executed customer service responsibilities while working remotely.
  • Conducted thorough application checks to verify accuracy for approvals or rejections.
  • Responded to incoming calls and emails, ensuring customers receive necessary assistance for Lifeline and ACP program applications.

Assembler

Personnel Placements, LLC
Jackson
03.2021 - 05.2021
  • Assembled sink faucets with precision and efficiency.
  • Trained new hires to ensure effective onboarding and integration.

Cutting/Trainer/HR Assistant

Cascades Tissue Group
Brownsville
07.2019 - 06.2020
  • Executed material cutting and organized items into boxes efficiently.
  • Trained new hires to ensure swift onboarding and productivity.
  • Assisted HR with paperwork and office duties during downtime on production floor.

Commissary Clerk/HR Assistant

Whiteville Correctional Facility
Whiteville
11.2017 - 02.2019
  • Entered inmate orders into computer system and printed receipts promptly.
  • Filed all paperwork after order completion to ensure accurate records.
  • Performed basic office duties, including copying documents and manual data entry.
  • Conducted interviews with inmates for delivery positions, ensuring proper screening.

Assistant Manager

Kmart
Jackson
02.2015 - 10.2017
  • Facilitated completion of new hire paperwork and conducted interviews.
  • Ensured thorough inventory completion at year-end.
  • Greeted customers and provided assistance as needed.
  • Monitored truck arrivals for timely delivery of new materials to store.

Education

Associate of Arts - Psychology

Regent University
Virginia Beach, VA
12-2019

Diploma -

Haywood High School
Brownsville, TN
05-2007

Skills

  • Teamwork
  • Multitasking
  • Quick learner
  • Professionalism
  • Customer service
  • Reliability

Hobbies and Interests

  • Reading
  • Writing
  • Watching movies

References

  • David Merriweather, Haywood Board of Education, ddmerriweather7@gmail.com, (731) 443-3389
  • Rhonda Matthews, Activus Connect, rhondamatthews81@gmail.com, (678) 939-6129
  • Brenda Blanco, Activus Connect, brendablanco21@gmail.com, (323) 875-7817

Languages

English, Native

Timeline

Prior Authorization Representative

Cigna
01.2024 - 01.2025

Help Desk

Activus Connect
05.2021 - 10.2023

Assembler

Personnel Placements, LLC
03.2021 - 05.2021

Cutting/Trainer/HR Assistant

Cascades Tissue Group
07.2019 - 06.2020

Commissary Clerk/HR Assistant

Whiteville Correctional Facility
11.2017 - 02.2019

Assistant Manager

Kmart
02.2015 - 10.2017

Associate of Arts - Psychology

Regent University

Diploma -

Haywood High School

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Kaunya Westbrook