KAUOENA MORRIS
Victoria
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of conflict resolution, customer retention and customer satisfaction. Aiming to leverage my skills to successfully fill the customer service representative role at your company.
Overview
10
10
years of professional experience
Work History
Remote Outbound Customer Service
SWBC
06.2023 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
REMOTE CALL CENTER AGENT
Avantive solutions
Tusla, Oklahoma
10.2022 - 05.2023
- Responsible for answering inbound/outbound calls related to Health & Insurance benefits approximately 85% of the work day
- Research and identify information to resolve customer inquiries by using available resources
- Partner with internal team members to ensure that requests are handled appropriately and in a timely manner
- Use sound judgment, escalate issues as needed
REMOTE DATA ENTRY CLERK
Humach
Victoria, TX
03.2019 - 05.2022
- Sorted data and proofed source documents for accuracy prior to entry.
- Selected and compiled required supplies to complete work assignments.
- Compared data with source documents and re-entered in verification format to detect errors.
- Stored completed documents in assigned locations.
- Reviewed source documents to locate and enter data in specific data fields.
- Prioritized competing tasks to meet high-volume targets.
- Provided product information and resolved concerns to assist customers.
- Located and corrected data entry errors with thorough verification methods.
REMOTE MEMBER SERVICE AGENT
Broad path LLC
Austin, TX
06.2017 - 02.2019
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated with departmental leaders to establish organizational goals
- Strategic plans and objectives.
- Defined problems
- Collected data
- Established facts and validated conclusions.
- Provided efficient and courteous service to customers at all times.
CASHIER
Walmart
Austin, TX
05.2016 - 05.2017
- Greeted and informed customers of products
- Fostering positive store experiences.
- Resolved and de-escalated issues to address customer concerns.
- Attended training to refresh on current procedures and learn process improvements.
- Provided efficient and courteous service to customers.
- Partnered with security and loss prevention
- Minimizing shrink.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash
- Check and credit cards for customer purchases.
- Computed and recorded totals of transactions.
- Processed merchandise returns and exchanges.
- Helped customers locate merchandise.
- Monitored self-checkout stations to assist customers and ensure registers working appropriately.
Education
High School Diploma - undefined
VICTORIA EAST HIGH SCHOOL
Victoria, TX06.2017
Skills
- Cash drawers
- Courteous
- Customer Care
- Customer needs
- Customer Retention
- Call transfers
- Collecting information
- Friendly, positive attitude
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
LANGUAGES
English
Timeline
Remote Outbound Customer Service
SWBC
06.2023 - 03.2026
REMOTE CALL CENTER AGENT
Avantive solutions
10.2022 - 05.2023
REMOTE DATA ENTRY CLERK
Humach
03.2019 - 05.2022
REMOTE MEMBER SERVICE AGENT
Broad path LLC
06.2017 - 02.2019
CASHIER
Walmart
05.2016 - 05.2017
High School Diploma - undefined
VICTORIA EAST HIGH SCHOOL