Lucero Chimal
San Marcos,US
Summary
Accomplished customer service professional with over a decade of experience in the financial and food industries. Demonstrates strong organizational and prioritization abilities, effectively managing cash handling, sales, and customer interactions. Passionate about delivering exceptional service and fostering positive customer experiences through active listening and constructive feedback.
Overview
13
13
years of professional experience
Work History
Call Center Specialist
San Diego County Credit Union
10.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and effective problem-solving.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
Bank teller
San Diego county credit union
Carlsbad, California
09.2023 - 10.2024
- Responsible for transacting business efficiently and accurately on members account. Offering members promotion of the credit union products and services to existing and potential members.
- Schedule appointments for bankers and myself to exceed my sales.
- Cash Handling.
- Cash Advanced.
- Embraced continuous learning opportunities to enhance financial knowledge and provide exceptional customer service in a dynamic banking environment.
- Exceed monthly sales targets while efficiently managing member accounts, offering tailored financial products, and maintaining high accuracy in transactions.
- Train new associates.
- Collaborate with wealth management advisors to provide comprehensive financial solutions, enhancing overall member satisfaction.
- Conduct meticulous audits of vault and cash drawers, ensuring precise balancing and earning commendable recognition for Q1 2024 performance.
General Manager
Panda Express
Del Mar, CA
09.2013 - 09.2023
- Judgment and Decision Making
- Sales and Marketing
- Time Management
- Food Production
- Use computers for various applications such as database management or word processing
- Perform payroll functions such as maintaining timekeeping information.
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Delegated work to staff, setting priorities and goals.
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Trained employees on duties, policies and procedures.
Cashier
CLOSET
Oceanside, CA
06.2012 - 08.2016
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas and complete other general cleaning duties such as mopping floors and emptying trash cans.
Education
High School Diploma - undefined
El Camino High School
Oceanside, CA06.2011
Skills
- Accounting
- Active Listening
- Cash drawers
- Constructive feedback
Languages
English
Spanish
Timeline
Call Center Specialist
San Diego County Credit Union
10.2024 - Current
Bank teller
San Diego county credit union
09.2023 - 10.2024
General Manager
Panda Express
09.2013 - 09.2023
Cashier
CLOSET
06.2012 - 08.2016
High School Diploma - undefined
El Camino High School