Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaushal Singh

Noida,UP

Summary

Highly experienced and organized Application/Production Support Engineer with over 5+ years of expertise in troubleshooting, maintaining, and optimizing software applications in high-availability environment. Proficient in incident management, root cause analysis with a strong background in Unix/Linux, SQL, Oracle, ITIL. Demonstrated ability to collaborate with across-functional teams to resolve complex issues swiftly, ensuring minimal downtime and exceptional user experience. Committed to continuous improvement and adept at implementing automation solutions to enhance operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Batch Ops Engineer

RxAdvance PBM
Noida, UP
07.2023 - Current
  • Improved operational efficiency by 30% through the implementation and optimization of JAMS job scheduling workflows.
  • Implemented automation scripts using Shell and Python to reduce manual intervention and increase productivity.
  • Developed and optimized SQL queries for data retrieval, reporting, troubleshooting, improving query performance by 35%.
  • Conducted through root cause analysis for recurring issues and implemented permanent fixes, reducing incident recurrence by 25%.
  • Monitored system health and application performance using monitoring tools, leading to a 20% reduction in downtime.

Senior Software Engineer

Tech Mahindra
Noida, UP
05.2022 - 06.2023
  • Improved data processing efficiency by 10% through the optimization of Informatica ETL workflows.
  • Coordinated and executed the deployment of new features, updates and patches for broadband project applications.
  • Generated and presented regular performance reports and incident trends to stakeholders for informed decision-making.
  • Followed ITIL best practices in incident, problem and change management to ensure high-quality service delivery.
  • Provided technical support and training to internal users and external customers, improving user satisfaction.

Support Engineer

Diksha Technologies
Gurgaon, Haryana
08.2018 - 04.2022
  • Monitored and maintained the Airtel app to ensure high availability and performance, reducing downtime by 20%
  • Reported any issues found during maintenance operations promptly to supervisors.
  • Developed scripts to automate routine tasks and processes.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Resolved various issues on different level such as software, network, and system.

Education

Bachelor of Science - Maths

Dr. Bhim Rao Ambedkar university
05-2016

Skills

  • Linux/Unix
  • Oracle
  • SQL
  • ITIL
  • Kubernetes
  • Kibana
  • JIRA
  • Shell Scripting
  • Python programming
  • Debugging

Certification

  • Azure Fundamentals(AZ-900)
  • ITIL Certified
  • SQL Expert(IZ0-051)

Timeline

Batch Ops Engineer

RxAdvance PBM
07.2023 - Current

Senior Software Engineer

Tech Mahindra
05.2022 - 06.2023

Support Engineer

Diksha Technologies
08.2018 - 04.2022

Bachelor of Science - Maths

Dr. Bhim Rao Ambedkar university

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Kaushal Singh