Kaushik Burman

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Monitored staff training, scheduling and shift changes.
• Attended to customer needs, responding to questions, complaints and escalations.
• Assisted with guest check-in and check-out procedures.
• Liaised between hotel management and OSW management, relaying information, promotions and issues.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Devised processes to boost long-term business success and increase profit levels.
• Reviewed individual staff reports to understand current numbers and trends.
• Worked in matrix management environment with oversight of operations, sales, finance, human resources, safety and compliance.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Assisted in recruiting, hiring and training of team members.
• Supervised 23 employees , overseeing efficiency of sales, service and customer ratings.
• Promoted positive customer experience through day-to-day supervision and management of Spa facility.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Coordinated leadership workshops to educate team members on best practices to optimize productivity increase guest ratings and revenue.

• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Worked as a part of Opening team for a Brand New Ship .
• Setup the spa and the operations.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Taught employees how to collaborate on daily job tasks and achieve service , retail and guest rating targets.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Assisted Spa Manager with operations, optimization and daily coordination for $1.6 million per month target .

• Reported Directly to Director of Operations.
• Looked in Onboarding and Offboarding of team members.
• Worked as a sales and skill developer.
• Worked with various departments to comply with international standards and regulations.
• Worked as a quality analyst to make sure operations run according to Standard operating procedures.
• Client Interaction to help resolve any issues
• Consistently achieved team service quality targets and maintained sales targets.

• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
• Implemented escalation procedures to effectively handle time-sensitive issues.
• Mentored and trained 11 staff on business procedures, policies, duties and customer care methods.
• Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in increase in revenues and capital loss reduction.
• Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
• Tracked and analyzed profitability and key metrics to improve overall profitability and bring in new clientele.
• Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.
• Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
• Conducted team-building activities to enhance working relationships

FITNESS DIRECTOR / Assistant Business Manager Dec 2018 to Sep 2019

• Conduct Personalized Consultations With the guests to set up a fitness program for them.
• Constantly network with guests to promote services for fitness and other health and wellness services.
• Conduct Team Trainings to promote overall sales.
• Successfully created complex business plans and strategies.
• Developed complex reporting and tracking formats on excel.

Conduct Daily seminars for an average of 50 to 100 guests discussing importance of Exercise, Diet and Detox, Promoted Fitness Services Like Personal Training, Boot camps, Body Composition analysis, Nutritional Plans and Detox Programs.

● Daily One on One Consultations With the guests to set up a fitness program for them.

● Host raffle to promote seminars, services and self-credibility.

● Independently gain knowledge of brands, port of calls products and selling points and articulating that knowledge through seminars and guest interactions.

● Constantly network with guests to promote services for fitness and other health and wellness services.

• Explained exercise modifications and contraindicated movements to participants with a history of injury.
• Developed safe and effective exercise programs for all my clients.
• Assessed individual progress and suggested appropriate changes.
• Explained class objectives and rules.
• Constantly motivate my clients to enhance their performance
  
• Kept detailed records of personal training procedures and client progress after each session.
• Devised personalized programs and nutritional plan for clients to achieve optimal results.
• Designed and implemented athletic training for rehabilitation and reconditioning.
• Provided exceptional customer service to obtain new clients through referrals.

• Explained the use of exercise equipment to all participants, prioritizing safety at all times.
• Greeted all members in a professional and friendly manner.
• Developed safe and effective exercise programs for all members.
• Assessed individual progress and suggested appropriate changes.
• Conducted staff meetings and trainings each month.
• Taught a variety of group exercise classes, including TRX and Plyometric Workouts.
• Promoted fitness center programs .