Kaushiv Prasad
Hayward,CA
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Fremont Bank
Union City, California
09.2023 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Prepared reports on operational performance metrics and presented them to management team.
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Providing guidance to junior staff members in resolving customer queries.
- Analyzing financial data to ensure accuracy of records and transactions.
- Maintaining up-to-date knowledge of banking products and services offered by the bank.
- Overseeing daily cash position at the branch and ensuring adequate liquidity is maintained.
Universal Banker
Fremont Bank
Union City, California
06.2021 - 09.2023
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
Bank Teller
Bank of the West
Newark, California
05.2017 - 05.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Education
High School Diploma -
Chabot College
Hayward, CASkills
- Safety oversight
- Performance monitoring
- Financial administration
- Warehouse operations
- Banking operations
- Sales management
- Teller auditing
- Cash management
- Leadership skills
- Above average computer skills
- People oriented
- Teamwork
- Excellent customer service
- Excellent time management
Timeline
Operations Supervisor
Fremont Bank
09.2023 - Current
Universal Banker
Fremont Bank
06.2021 - 09.2023
Bank Teller
Bank of the West
05.2017 - 05.2021
High School Diploma -
Chabot College