Kavan Wooldridge
West Bloomfield,MI
Summary
Dynamic professional with a robust background at DTE, excelling in field operations and crew management. Demonstrated expertise in technical knowledge and task delegation, significantly enhancing operational efficiency. Proven track record of fostering strong customer relationships and resolving complex issues, ensuring high levels of satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Step Up Field Supervisor
DTE
07.2024 - Current
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Preflight and assist in planning for necessary resources for jobs
- Work as the On-Call Supervisor creating crew management, interfacing with various departments to facilitate positive workflow throughout the day and perform site visits with crews.
Journeyman Lineman
DTE
05.2022 - Current
- Performed maintenance and reconducting work in varied weather conditions.
- Analyzed preparation documents to correctly set up installations at job sites.
- Worked on both dead and energized lines.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
Apprentice Lineman
DTE
05.2018 - 05.2022
- Responded to emergency repair calls to conduct line switching or sectionalizing to reroute current and speed service restoration.
- Assisted Journeyman Lineman with work to learn trade and practice techniques.
- Removed old poles and hardware and replaced with new equipment.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
Customer Service Representative
DTE
02.2017 - 05.2018
- Initiates and responds to customer inquiries related to the disconnection or turn on of electrical and gas services and billing/payments concerns.
- Initiates and responds to customer inquiries regarding electrical and gas outages, gas leaks and other electrical and gas problems.
- Initiates and responds to customer inquiries related to various products and services.
- Gathers data from customer records, reviews and analyzes customer records data to respond to and resolve billing, payment and service inquiries.
- Follows-up with key contacts in operational departments to assure timely resolution and completion of complaints, inquiries and requests
- Reviews and analyzes customer records analyzing payment history to negotiate payment agreements for residential customers, as business dictates. Negotiate agreements with residential customers in accordance with corporate Michigan Public Service Commission rules per established guidelines.
- Process payments by phone per established guidelines.
- Communicate with customers by telephone, internet, or in person with accuracy and effectiveness
Armed Security Officer
Securitas Security Services USA
08.2016 - 02.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Completed full building and grounds patrols to spot and investigate concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Retail Sales Associate
T-Mobile
02.2016 - 08.2016
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Informed customers of their device options and the specs of the devices
- Sell mobile phone and mobile internet options
- Troubleshoot and diagnose device issues
Education
High School Diploma -
University Preparatory Academy - High School
Detroit, MI06.2012
Skills
- Technical knowledge
- Field Operations
- Task Delegation
- Schedule Coordination
- Operations Planning
- Crew Management
Affiliations
- IBEW Local 17
Certification
Journeyman Lineman Certification
Timeline
Step Up Field Supervisor
DTE
07.2024 - Current
Journeyman Lineman
DTE
05.2022 - Current
Apprentice Lineman
DTE
05.2018 - 05.2022
Customer Service Representative
DTE
02.2017 - 05.2018
Armed Security Officer
Securitas Security Services USA
08.2016 - 02.2017
Retail Sales Associate
T-Mobile
02.2016 - 08.2016
High School Diploma -
University Preparatory Academy - High School
Journeyman Lineman Certification
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