Kavareia Leggett
Miami Gardens,FL
Summary
Dynamic Registered Pharmacy Technician with proven 3+ years of experience at Walgreens in medication dispensing and drug inventory control. Recognized for enhancing service quality and accuracy while ensuring FDA and HIPAA compliance. Adept at resolving customer issues and training team members, fostering a collaborative environment that drives operational excellence.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreens Boots Alliance
Miami Gardens, Florida
08.2024 - Current
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained accurate inventory records for pharmaceutical supplies and medications.
- Processed prescription orders efficiently using Walgreens' pharmacy management system.
- Handled customer inquiries and provided excellent service at the pharmacy counter.
- Processed third-party claims electronically or manually as required by payer guidelines.
- Maintained inventory levels by reordering drugs as needed.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
Call Center Representative
Walgreens Boots Alliance Inc.
Miramar, Florida
03.2020 - 08.2024
- Managed high-volume calls while maintaining a professional demeanor and tone.
- Documented customer interactions in the CRM system for future reference.
- Collaborated with team members to improve call handling processes and response times.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Operated pharmacy software to manage patient records and prescription data.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
New Hampstead High School
Savannah, GASkills
- Prescription processing
- Pharmacy inventory management
- Third-party claim processing
- Medication dispensing
- Pharmacy software operation
- Customer relationship management
- Data entry accuracy
- Call handling efficiency
- Team collaboration
- Problem solving
- Attention to detail
- Time management
Certification
- Pharmacy Technician Certification Board (PTCB)
07/2025
- CPR and First Aid Certification
12/2024
Accomplishments
- Improved customer satisfaction ratings by 15% through dedicated service
Timeline
Registered Pharmacy Technician
Walgreens Boots Alliance
08.2024 - Current
Call Center Representative
Walgreens Boots Alliance Inc.
03.2020 - 08.2024
New Hampstead High School