Kavi Sterling
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Art Gallery Security Guard
The Philadelphia Art Museum
07.2023 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintain professional and objective tone, focusing on facts and observations.
- Promote museum's mission and policies through respectful communication and positive reinforcement.
- Engage visitors warmly and informatively, answering questions and offering assistance.
- Discreetly observe and address potential issues, ensuring safe and enjoyable experience for all.
Manager
Wendy's
09.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Night Crew Member
Dominos
09.2020 - 09.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Night Crew Member
McDonald's
08.2019 - 09.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
Crew Member
Dominos
03.2020 - 06.2020
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
High School Diploma -
Parkway Center City Middle College
Philadelphia, PA06.2019
Skills
- Safety and Security
- Verbal and Written Communication
- File and Records Management
- Organizational Skills
- Analytical and Critical Thinking
- Attention to Detail
- Customer Relations
- Quality Assurance
Timeline
Art Gallery Security Guard
The Philadelphia Art Museum
07.2023 - Current
Manager
Wendy's
09.2021 - 06.2023
Night Crew Member
Dominos
09.2020 - 09.2021
Crew Member
Dominos
03.2020 - 06.2020
Night Crew Member
McDonald's
08.2019 - 09.2020
High School Diploma -
Parkway Center City Middle College
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