KAVITA GOBARDHAN
South Richmond Hill,NY
Summary
I am a driven with in-depth understanding of budgets, payroll and office organization needs. I skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. I’m a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am look to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have years of experience overseeing multiple tasks and managing employees successfully. I am a Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Yellowstone Commercial Capital NY
03.2021 - Current
- Accomplish long-term objectives that are in alignment with the overall company's vision and strategies
- Engaged in discussions and brainstorming sessions to identify areas for process improvement and to propose innovative solutions
- Actively participated in the preparation of weekly reports and assuming additional tasks to the manager, enhancing efficiency, and ensuring the successful completion of tasks while reducing their workload
- A self-starter, problem-solver, and decision-maker with a can-do attitude who embraces challenges and can multitask in a fast-paced environment
- Conduct regular meetings with the team to communicate goals, provide feedback, and foster a positive work environment
- Strong leadership skills with the ability to motivate and inspire teams to achieve performance goals
- Proficient in analyzing operational processes, identifying areas for improvement, and implementing effective solutions.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Compiled training materials for new employees and tracked skill development.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative Assistant of Operations
Yellowstone Commercial Capital NY
01.2019 - 03.2021
- Maintained effective communication channels with the sales team, inventory department, and other relevant departments to ensure seamless coordination
- Shared information about available inventory, customer preferences, and sales strategies to optimize the sales process
- Implemented quality control measures to minimize errors and ensure the accuracy and completeness of all legal documents
- Double-checked information and reviewed documents before finalizing and submitting them
- Maintained strict compliance with all New York State guidelines and regulations, staying updated on the latest dealership laws and regulations
- Received and processed cash payments, ensuring accuracy and adherence to established procedures
- Verified the authenticity of cash received and provided receipts to customers as needed
- Provided comprehensive administrative support to the operations team, including answering calls, managing emails, scheduling meetings, and maintaining calendars
- Entered and updated data in the dealership's systems and spreadsheets
- Generated reports as required, providing accurate and up-to-date information on operational activities
- Provided exceptional customer service to both internal and external stakeholders
- Handled inquiries, resolved issues, and maintained positive relationships with customers, suppliers, and team members
- Ensured compliance with dealership policies, procedures, and legal requirements
- Maintained and updated operational documentation, including licenses, permits, and certifications.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Receptionist
Yellowstone Commercial Capital NY
08.2016 - 01.2019
- Effectively managed customer queues and wait times, ensuring a smooth flow of visitors and minimizing any potential delays or congestion
- Actively prioritized call flow and maintained a high level of professionalism, contributing to the smooth and efficient operation of the multi-line phone system
- Collaborated with relevant departments to resolve any discrepancies or issues related to invoices or vendor bills, ensuring prompt resolution and maintaining positive vendor relationships
- Fostered strong working relationships with colleagues and teams, establishing a reputation as a reliable resource for finding answers and resolving inquiries
- Adhered to confidentiality and data protection protocols while handling sensitive customer documents, ensuring the privacy and security of customer information
- Maintained a well-organized filing system, allowing for efficient document management and retrieval, resulting in improved productivity and reduced search time
- Overall, contributed to a positive and welcoming office environment by consistently ensuring cleanliness, keeping the break room up to date, and maintaining a well-stocked supply inventory
- Fostered a strong working relationship with the owners of the company, serving as a reliable point of contact and aiding whenever needed.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Receptionist
LIC Hyundai Dealership
06.2013 - 01.2016
- Performed diverse and confidential administrative support functions using diplomacy, proper judgment, and analytical skills
- Ability to multitask and be accountable for completing all job duties timely and accurately with attention to detail
- Responsible for directing calls to the correct department or individual
- Coordinated and scheduled appointments, meetings, and conferences in addition to daily office operations
- Worked cooperatively with other administrative assistants on joint assignments to develop solutions to problems that arose
- Communicated professionally and effectively with customers, management, and sales staff
- Provided excellent customer service to clients through phone, email, and in-person.
Education
Bachelor of Arts - Sociology
City University of New York Hunter College
New York, NY08.2017
Associate of Arts Degree - Liberal Arts
City University of New York Borough of Manhattan Community College
New York, NY06.2015
High School Diploma -
Gateway to Health and Sciences Program, Jamaica High School
New York, NY06.2011
Skills
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Proficiency in office/google suite
- Ability to prioritize tasks and multitask effectively
- Problem-solving and critical thinking abilities
- Adaptability and flexibility in a dynamic work environment
- Professionalism and strong work ethic
Timeline
Operations Supervisor
Yellowstone Commercial Capital NY
03.2021 - Current
Administrative Assistant of Operations
Yellowstone Commercial Capital NY
01.2019 - 03.2021
Receptionist
Yellowstone Commercial Capital NY
08.2016 - 01.2019
Receptionist
LIC Hyundai Dealership
06.2013 - 01.2016
Bachelor of Arts - Sociology
City University of New York Hunter College
Associate of Arts Degree - Liberal Arts
City University of New York Borough of Manhattan Community College
High School Diploma -
Gateway to Health and Sciences Program, Jamaica High School
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