Kavita Mangalie
Haines City
Summary
Motivated to maintain customer satisfaction and contribute to company success. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport.
Overview
8
8
years of professional experience
Work History
Lead Server
Denny's
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Contact Center Team Leader
Regions Bank
03.2023 - 12.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Customer Service Associate Team Leader/Social Media
NBC Universal Studios
06.2022 - 12.2022
- Responded to customer calls and emails to answer questions about products and services.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
Reservations Agent/Vacations Sales Specialist
JetBlue Airlines
09.2018 - 05.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Answered passenger questions and provided solutions to issues arising during flights such as delayed/cancelled flights.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Accounts Payable Specialist
Travelers Inc
09.2017 - 09.2018
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FLHigh School Diploma -
Goodwill High School
Victorville, CASkills
- Flexible & Adaptable
- Complaint resolution
- Maintains confidentiality
- Verbal and written communication
- Proficient in QuickBooks, Microsoft Word, PowerPoint, Word, SpreadSheets, Sabre, Salesforce
- Positive and friendly attitude
- Problem-solving
- Training and Development
- Relationship building
References
Ask upon request.
Timeline
Lead Server
Denny's
12.2023 - Current
Contact Center Team Leader
Regions Bank
03.2023 - 12.2023
Customer Service Associate Team Leader/Social Media
NBC Universal Studios
06.2022 - 12.2022
Reservations Agent/Vacations Sales Specialist
JetBlue Airlines
09.2018 - 05.2022
Accounts Payable Specialist
Travelers Inc
09.2017 - 09.2018
High School Diploma -
Goodwill High School
Bachelor of Arts - Business Administration And Management
Valencia College