Kavita Kumar Mahindru
Hayward,CA
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas . Reliable and driven, with strong time management and prioritization abilities.
Overview
15
15
years of professional experience
Work History
Cashier Assistant
Costco
Hayward, CA
10.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
Food Service Worker
Stanford Hospital
East Palo Alto, CA
01.2020 - 2021
- Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Sales Associate
Fry's Electronics Inc.
Fremont, CA
03.2018 - 11.2019
- Prepared merchandise for sales floor.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Maintained records related to sales.
- Greeted customers and ascertained customers' needs.
Customer Service Representative
Transdev
Oakland, CA
03.2018 - 08.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- -Answered an average of [70-80] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Politely assisted customers in person and via telephone.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sales Associate
PetSmart Inc.
San Leandro, CA
11.2014 - 12.2015
- Provided repeat customers with exceptional care and attention.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
- Developed positive customer relationships through friendly greetings and excellent service.
- Kept work areas clean and neat at all times.
- Accepted and processed returns.
Pet Care Associate
PetSmart Inc.
San Leandro, CA
11.2014 - 12.2015
- Coordinated documentation of all treatment activities.
- Made visits to veterinary clinic to attend to animal emergencies such as injury, and disease.
- Weighed and examined animals and recorded information in files.
- Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.
Caregiver
Villa at Castro Valley
Castro Valley, CA
01.2015 - 03.2015
- Monitored progress and documented any status changes accordingly.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supervised daily activities and provided assistance when needed.
- Maintained a clean, safe and well-organized patient environment.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
Cashier
Sizzler
Hayward, CA
07.2011 - 08.2011
- Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21.
- Took orders for drinks and food and input orders into the database.
- Worked the cash register and processed various payments, including credit card, check, and cash transactions.
- Answered questions regarding the ingredients or availability of specific items on the menu.
Education
Eden Regional Occupational Program
Hayward, CA2017
GED -
Ohlone College
Fremont, CAGED -
Chabot College
Hayward, CAHigh School Diploma -
Mt. Eden High School
Hayward, CA2013
Skills
- Exceptional customer service
- Merchandising expertise
- Customer service focus
- Inventory management
- Problem-solving skills
- Always ready to learn something new
Timeline
Cashier Assistant
Costco
10.2023 - Current
Food Service Worker
Stanford Hospital
01.2020 - 2021
Sales Associate
Fry's Electronics Inc.
03.2018 - 11.2019
Customer Service Representative
Transdev
03.2018 - 08.2018
Caregiver
Villa at Castro Valley
01.2015 - 03.2015
Sales Associate
PetSmart Inc.
11.2014 - 12.2015
Pet Care Associate
PetSmart Inc.
11.2014 - 12.2015
Cashier
Sizzler
07.2011 - 08.2011
Eden Regional Occupational Program
GED -
Ohlone College
GED -
Chabot College
High School Diploma -
Mt. Eden High School