Salesforce
Kavitha Vyata
Product Management /Business Analysis Consultant
Austin,Texas
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Product Owner/Manager & Business Analyst with 16+ years in the life sciences industry, specializing in end-to-end product lifecycle management-from concept to market launch. Expertise in leading cross-functional teams, driving product strategy, and delivering customer-focused solutions that align with business objectives. Known for a passion for creating impactful products that solve real-world problems and for possessing strong communication, collaboration, and analytical skills. Adept at gathering requirements, analyzing data, advocating for customer needs, and adapting to meet organizational and product goals to deliver measurable results.
Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Professional with strong background in managing product lifecycles and driving project success enaging with Business & Technical teams across global timezones. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
15
15
years of professional experience
5
5
Certificates
Work History
Product Owner, Medical Devices (Salesforce Sales Cloud)
Persistent Systems /Client - Gore Medical
12.2022 - 07.2024
- As a Product Owner, I have led the AI/ML-driven product roadmap for a medical device sales platform, optimizing the Salesforce Sales Cloud implementation
- Collaborated with a 12-member development team and launch of medical product devices portal for medical sales reps and call center service reps using Health Cloud, Sales, and Service clouds in Salesforce
- Implemented AI-enabled sales flows, mobile-based report generation, and AI-powered customer service chatbots, improving client engagement and response times
- Maintain Product Backlog, attend sprint meetings for Agile Scrum, author own, business epics, use stories and work with development testing teams for iterative product launches and improvements in Jira/ Confluence
- Present product demos and updates to users
- Introduced AI-driven automation for external client interactions, connecting customers with real-time support, leading to a $4M revenue increase in just 6 months
- Partnered with cross-functional teams to integrate AI-driven automation for sales workflows, reducing manual tasks and improving efficiency
- Defined KPIs and utilized data-driven decision-making to drive sales and marketing strategies within the Salesforce ecosystem
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Product Manager for Clinical, Pharma & Patient Platforms
Hexaware Technologies
NJ, NJ
01.2022 - 12.2022
- Act as an Product Owner for the product internally and externally, and as the primary product contact for delivering end-to-end user accepted product deliverables
- Spearheaded AI-powered patient engagement solutions within Salesforce Service and Health Clouds, enhancing patient care and support for an asthma drug called Faserna
- Developed and optimized machine learning models to improve patient triage, risk stratification, and support ticket automation
- Integrated conversational AI & chatbots to streamline patient interactions, reducing response times and enhancing service efficiency
- Author own, business epics, use stories, user business flows and work with development testing teams for iterative product launches and improvements
- Maintain Product Backlog, attend sprint meetings for Agile Scrum in Jira/ Confluence and own UAT testing
- Collaborated with healthcare teams to implement AI-driven predictive alerts, enabling proactive patient care interventions
- Ensured compliance with HIPAA, GDPR, and healthcare regulations while deploying AI/ML solutions in the patient services space
- Led the successful launch of a new SaaS product for Cell Gene Therapy clinical product using Health Cloud for patient & provider (Hospitals, Labs, Clinics, Research Centers) profiling, Service cloud for call center reps driving a 30% increase in annual recurring revenue (ARR)
- Launched successful products by conducting thorough market research and identifying customer needs.
Product Owner for Clinical & Patient Lifesciences Platforms
IQVIA
02.2020 - 01.2022
- Drove the end-to-end product development of brand new CTMS (Clinical Trial Management Systems application) built on Salesforce technology with an MVP release for both internal IQVIA and external customers and achieved a 4.8-star rating from the user community
- Led AI/ML innovations within a Clinical Drug Platform leveraging Salesforce Health & Service Clouds for drug lifecycle management
- Developed AI-powered clinical workflow automation, improving efficiency in drug development and patient support processes
- Designed predictive analytics models to identify patient eligibility for clinical trials, accelerating recruitment and reducing dropouts
- Managed a $5M regulatory tracking product that streamlined clinical research assistant workflows for global regulatory submissions
- Enabled regulatory paperwork submission for country-specific compliance requirements (e.g., EU, US, Canada, Asia-Pacific), helping raise $10M in one year
- Integrated NLP & AI-powered document processing for regulatory submissions, automating compliance workflows
- Partnered with data science teams to optimize real-world evidence (RWE) analytics, enhancing clinical decision-making
- Led the product requirements prioritization, backlog design, and implementation of a customer feedback loop, which resulted in a 50% reduction in customer churn and a 20% increase in Net Promoter Score (NPS) for the AstraZeneca Patient Portal system using Salesforce and Veeva commercial platforms
- Oversaw the continued enhancement of CTMS/CRA/Virtual Trials systems; understand and anticipate business needs to effectively manage the configuration, implementation, and maintenance process
- Engaged with regional stakeholder clinical, and hospital lab teams to understand their business requirements and ensure they are included in implementation strategies for expanded functionality
- Used Jira confluence for Product Maps, quarterly scope plans, backlog refinement sessions, tracking managing product stories, issues and meeting updates and for communications to stakeholders via report statuses and project deliverables
Senior System Analyst (Lifesciences Clinical Platform)
PPD/Thermofischer
12.2012 - 01.2020
- Led the redesign and relaunch of a key product CTMS using Oracle Siebel, CTMS Veeva, Veeva eTMF, and several clinical systems integrations that resulted in a 40% increase in user retention and a 25% increase in revenue annually
- Engage with research organizations in both government and private sectors, hospitals, clinics, and private pharmaceutical companies (Roche, Teva, Bristol Meyer Squib, Pfizer, etc.)
- Patient, Hospital, Physician profiling, site payments to physicians, vendor payments, provider network design, master data management of Accounts (Hospitals, clinics, labs, etc.) & Contacts (Physicians, Nurses, Pharmacists, etc
- Using NPI, education certification needs to uniquely identify and profile clinical contacts), Patient Data Safety & Pharmacovigilance, Trial documentation and archiving clinical protocols/studies, regional specific regulatory requirements, clinical and pharma sites
- Developed a detailed product roadmap, prioritizing features, EPICS, User Stories/requirements that aligned with both customer needs and business goals, which contributed to a 30% increase in product profitability
- Perform business analysis and benchmarking in each business area and identify opportunities for continuous improvement
Siemens Healthineers
05.2011 - 12.2012
- Core medical sales IT consultant for implementing medical call center & payment configurations using Siebel Pharma, call center (partnering with many hospitals, clinics, physicians, and providers engaging with Siemens Medical tools)
- Perform analysis and author clear concise use stories for development teams and work with scrum master in implementing product increments per product goals
- Responsible for documenting effective use case flows, business PowerPoint presentations, design, test cases, and training material
Business Analyst
C3I Lifesciences Consulting
05.2009 - 05.2011
- Engaged in initiatives related to Business Process Re-engineering & Business Process Improvement (BPI)
- Successfully impacted to Build a Life Sciences center of excellence that generated $300M - $500M in revenue for clients on average, with successful COTS applications and adoption of newly improved techniques
Education
MBA - Health Administration
05.2001 -
- 3.6 GPA
Master of Science - Bioinformatics
05.2001 -
Phd and Masters Integrated program in Biomedical Engineering at the college of Wright State University for Bio Informatics. Not completed and transferred to Florida university after 4 semesters.
- Grant Program for BioInformatics Protein Modeling Research Thesis Scholarship Recipient
- 3.5 GPA
Skills
Salesforce Health, Sales, Service, Marketing, eCommerce Clouds
undefinedAccomplishments
- Increased Revenue: Spearheaded the launch of Clinical Management Trial Systems MVP, Patient/Physician/Hospital Portals resulting in a 30-75% increase in revenue for several clients.
- Customer Satisfaction: Implemented a customer feedback loop, leading to a 60% improvement in customer satisfaction scores for call center users.
- Efficiency Gains: Streamlined the product development process, reducing time-to-market by 50-80% through effective sprint planning and backlog management.
Affiliations
- Product Management Association
- IIBA
- Clinical Trial Association
- Project Management Community
Certification
Salesforce Certified Administrator
Gold Award as a Product owner at IQVIA for building SAAS clinical IT product using Salesforce & work
As a part of the DTMS (Digital Trial Management Systems) transformation process, engaged as a product owner to collobrate with multiple technical teams and external pharma clients in building a SAAS (Software as a Service) product using Salesforce Health Cloud and priori experience in Clinical Drug trials business analysis. The project was inittiated and planned for $12 million turn over in one year with investment of $5 million . My expertise helped build the proper roadmap in aceesing the back log prioritization, vision for builing a competetive product for external clients using latest innovation and seamless automated workflows that enhanced the build of CTMS and its sister products in the niche. Some of the sister products included and not limited to CRA (Clinical research Analysis), AIM(Artifical Monitoring Intelligence for the clinical site health analysis and predictions), Virtual Trials Product using Patient & HCP portals, eCOA (Patient reported outcomes) , RWE (Raw Data analysis gathering, EHR records integrations to clinical domains) CDR (Clinical data Reporistory integration to CTMS) using API, Mobile Apps for Clinical Users for tracking the trial data in real times. Seamless reports and Dash boards for users in management with structured data and data analysis.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
On-SiteHybridRemoteImportant To Me
Healthcare benefitsSoftware
Veeva
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Visio
Jira/Confluence
Amazon DevOps
Lucid
Mural Board
Aha
Google Sheets
Adobe
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Spanish
Elementary
Interests
Authoring, Cooking, Dancing, Social Influencer for Fashion & LifeStyle
Timeline
Certified Product Scrum Owner
05-2025
Certified Project Manager from Google
05-2025
Certified UI/UX Design Specialist
05-2025
Salesforce Certified Administrator
10-2024
Product Owner, Medical Devices (Salesforce Sales Cloud) - Persistent Systems /Client - Gore Medical
12.2022 - 07.2024
Product Manager for Clinical, Pharma & Patient Platforms - Hexaware Technologies
01.2022 - 12.2022
Product Owner for Clinical & Patient Lifesciences Platforms - IQVIA
02.2020 - 01.2022
Certified Lean Six Sixma Change Management Professional
07-2017
Senior System Analyst (Lifesciences Clinical Platform) - PPD/Thermofischer
12.2012 - 01.2020
- Siemens Healthineers
05.2011 - 12.2012
Business Analyst - C3I Lifesciences Consulting
05.2009 - 05.2011
University of South Florida - MBA, Health Administration
05.2001 -
Wright State University - Master of Science, Bioinformatics
05.2001 -
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