Kavon Smith
St. Louis,MO
Summary
To utilize my training and experience in business, in a challenging work environment, also gain experience in the workforce. Also utilize my abilities, skills and knowledge to achieve company goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. As well as customer service specialist and meeting customer needs.
Overview
7
7
years of professional experience
Work History
Assitant Manager
Capitol Logistics
Saint Peters
08.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
Amazon Delivery Driver
Chase Smiles Logistics
Hazelwood
12.2019 - 08.2021
- Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise in a safe and timely manner.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Sales Floor Associate, Warehouse worker
Finishline, West County Mall, O
05.2017 - 05.2019
- Worked directly with customers on the floor selling shoes and demonstrating my knowledge
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Alerted customers to upcoming sales events and promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Checked packages and merchandise for damage and notified vendors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Guest Service Associate
Target , Town
10.2015 - 11.2018
- Helped customers select products that best fit their personal needs
- Built customer confidence by listening to their concerns and giving appropriate feedback
- Pull store merchandise, unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Education
Missouri Baptist University
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Hazelwood East High School
Skills
- Recruiting and interviewing
- Project Management
- Strategic planning
- Training
- Staff Management
- Word, excel, adobe, powerpoint,apple operating system,
Timeline
Assitant Manager
Capitol Logistics
08.2021 - Current
Amazon Delivery Driver
Chase Smiles Logistics
12.2019 - 08.2021
Sales Floor Associate, Warehouse worker
Finishline, West County Mall, O
05.2017 - 05.2019
Guest Service Associate
Target , Town
10.2015 - 11.2018
Missouri Baptist University
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Hazelwood East High School