Kavone Brooks
Ashburn,VA
Summary
Dedicated and disciplined professional with a proven track record in program and project management, as well as team leadership. Skilled in enhancing company procedures to drive optimization and efficiency, while maximizing the use of available resources. Committed to educating workers and proactively resolving problems to ensure smooth operations and continuous improvement.
Overview
9
9
years of professional experience
Work History
Life Safety Coordinator
Sight & Sound Systems
11.2023 - Current
- Co-Lead of entire Commercial Production department.
- In first year; implemented key procedures to recover and retain approximately $70k in missing and ungenerated revenue, and set on steady course moving forward.
- Primary liaison and point of contact for over a dozen commercial builder representatives and executives, on a national level.
- Directly managed residential and commercial security and revenue contractual agreements-and all recurring revenue generated from them.
- Facilitated weekly, quarterly, and annual department meetings, to review previous and present performance; and to set forth measurable and calculated goals based on industry and company patterns and trends.
- Managed the recurring revenue and follow up of 900+ residential and commercial accounts
- Scheduling forecasting and implementation of Technician Team
- Managed all permit submissions and data maintenance for the company, across 2 states and 6 counties
- Generated various department and company reports to track missing account data, untraced revenue, projected revenue, and trace project costs and efficiency.
- Creation of project job/cost proposals as well as tracing of purchase orders
- Invoicing of commercial project accounts
Accounts Receivable Specialist
Heartland Dental
03.2023 - 10.2023
- 7 month contract to manage Accounts Received- and pull office out of $850,000 of unpaid accounts
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Managed a daily revenue averaging between $55k-$75k
- Working and processing through insurance denials and reconciliation
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Posting and reconciling EOB's to accounts
- Decreased write-off's amounts by 60%, through follow-up and anti-denial work to ensure payments on all accounts
- Managed receivables accounts for 3 general dentist, 2 periodontists, 1 endodontist, 1 prosthodontist, and 1 oral surgeon and 9 hygienist
- Very familiar with the billing and coding procedures for general dentistry, as well as each respective specialty
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Proficient use of Dentrix EHR software
Medical Biller and Coder
MSI
01.2022 - 03.2023
- Directly managing 6 provider accounts of various ranges (including internal medicine, infectious disease, dental, podiatry, and surgical center)
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Reduced insurance payment window/gap
- Accounts that were inherited were improved from being completed after deadline each month, to almost always being complete and the month closed approximately 1 week before deadline each month
- Managed accounts with minimum of 96% accuracy
- Managed team development and training at east coast location for new hires
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Facilitated team building growth and culture within the office
- Daily billing of both inpatient and outpatient procedures and facilities
- Daily used several different EMR/PM software programs (including Epic, Athena, Dentrix, Medisoft, MicroMD, Crystal, and NextGen)
Medical Biller and Coding Director
Medical Management Corp.
11.2020 - 07.2022
- Administrative assistant to president of the company-serving as intermediary between them and clients respective offices
- Training new hires in revenue cycle management, and auditing of all accounts to bring to minimum of 95% accuracy
- Overseeing input of CPT and ICD-10 codes into EHR systems
- (Inpatient and Outpatient codes)
- Liaison between providers office and Lab centers when necessary
- Managing over 7+ offices & EMR systems
- Managing and developing employee growth
- Procedural implementation and improvement
- Oversight of data entry team
Optometric Assistant/Manager
May & Hettler
02.2019 - 03.2020
- Medical billing and coding input (ICD-10's)
- Primary and secondary insurance management, authorization, and verification
- Liaison between several of the offices within the company, for insurance claims
- Oversight and management of employee relations and daily tasks & productivity , to make sure office ran smoothly within a fast paced environment
- Documentation review and authorization
- Management of patient records and history
Team Leader/Supervisor
Visionworks
05.2016 - 02.2019
- Managing monthly sales goals, and training other associates on skills and strategy to meet market goals within the office
- Increased monthly sales by 35%
- Responsible for intake testing prior to being seen by the Doctor
- Responsible for direct billing and submitting diagnosis codes (CPT) of patients from doctor to insurance companies
- Liaison between insurance companies and patient flow within the office
- Office management and overseeing daily inpatient and outpatient flow
- Team lead- organizing and structuring associates based on performance review and analysis
- Marketing strategist and lead within 3 local offices
Education
High school diploma -
Skills
- Program management
- Meeting leadership
- Software proficiency
- Project Supervision
- Documentation Review
- CPT Coding & ICD 10
- Data management, entry, and analytics
- Medical Coding
- Accounts Receivable
- EMR Systems
- Recordkeeping skills
- Training and mentoring
- Medical Records
- Medical Billing
- Dentrix
- Epic
Accomplishments
- Achieved recovery of $70k by completing account audits with accuracy and efficiency.
- Implementation of reasonable and common-sense structure, where there were vacancies in place.
- Documented and resolved contractual voids and errors for 120 commercial accounts which led to the ability to minimization of regularly occurring account disputes .
Timeline
Life Safety Coordinator
Sight & Sound Systems
11.2023 - Current
Accounts Receivable Specialist
Heartland Dental
03.2023 - 10.2023
Medical Biller and Coder
MSI
01.2022 - 03.2023
Medical Biller and Coding Director
Medical Management Corp.
11.2020 - 07.2022
Optometric Assistant/Manager
May & Hettler
02.2019 - 03.2020
Team Leader/Supervisor
Visionworks
05.2016 - 02.2019
High school diploma -
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