Kavonna Johnson
Houston,TX
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
PartnerHero
2024.05 - Current
- Provide a high-standard of empathetic and solution-oriented support to clients and providers through email, and phones
- Collaborate with insurance agents and navigating carrier platforms to verify plan benefits and status
- Support clients in finding providers who meet their needs based on the client or provider request
- Navigate high-acuity interactions with empathy and/or positivity
Data Entry Specialist
McKesson
2023.10 - 2024.02
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Identified, corrected, and reported data entry errors.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
Customer Service Specialist
Elevance Health
2018.01 - 2023.06
- Guided patients through the completion of consent and other required medical forms.
- Adhered to HIPAA regulations when handling confidential patient information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Customer Service Representative
Advanced Call Center Technologies
2014.02 - 2016.04
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
James Madison High School
Houston, Tx2013-06
Skills
- Customer response
- Multitasking and organization
- Technical troubleshooting
- Team collaboration
- Active listening
- Customer relationship management (CRM)
- Appointment scheduling
- Empathy and patience
- Complaint handling
- Data entry
- Call center experience
- Customer service excellence
Timeline
Customer Support Specialist
PartnerHero
2024.05 - Current
Data Entry Specialist
McKesson
2023.10 - 2024.02
Customer Service Specialist
Elevance Health
2018.01 - 2023.06
Customer Service Representative
Advanced Call Center Technologies
2014.02 - 2016.04
James Madison High School