Kavya Sri Punna
Erie,PA
Summary
Cyber Security Engineer graduating in Gannon University with hundreds of classroom hours in IT management, cloud infrastructure, and vulnerability management. Seeking a position to develop security architecture techniques and mitigate companies cyber risks.
Overview
4
4
years of professional experience
Work History
Sr. Technical Support Engineer
Ozonetel Communication Pvt. LTD
Telangana, India
05.2021 - 06.2023
- Installation and troubleshooting of Asterisk, PRI Cards, GSM Gateway Call and Center Software (CloudAgent & Getkookoo) on the linux(CentOS) servers.
- Worked on Freshdesk, Zoho, Redmine ticketing tools and finding the root cause of the issue, if required escalating the issue to the respective teams.
- Analyze the issues raised by our clients and make the changes in the code if required and deploy them in the servers
- Working on Database Queries and debugging the issues with in-depth analysis by checking the logs
- Integrating CRMs and APIs with our product by understanding its functionality
- Providing training to newly joined employees
Application Support Engineer
Deepija Telecom Pvt. LTD
Telangana, India
08.2019 - 05.2021
- Installation, configuration, and troubleshooting of Asterisk, PRI Cards, VOIP, GSM Gateways, SIP Trunks and Call Center Software (ConVox) on Linux(CentOS) Server.
- Basic knowledge on MySQL queries.
- Troubleshooting the issues on the ConVox and taking the ownership of the issue till the time of resolution
- Followed up on closed tickets to ensure proper resolution and elevate client satisfaction
- Demonstration the product to the clients and providing training to the clients and the newly joined employees
Education
Masters of Science in Information Assurance and Cybersecurity -
Gannon University
05.2025
Bachelors of technology (Electronics and Communication Engineering) -
Vignana Bharathi Institute of Technology
05.2019
Skills
- Asterisk
- SIP
- PRI
- Gateways
- VOIP
- Dialer Management
- MySQL
- Call Center Solution
- Networking
- CISCO
- IT Essentials
- Cybersecurity
- Vulnerabilities
Campus Engagement
Vignana Bharathi Institute of Technology, India, Executive
Committee Member (Ganith - The Mathematics Club), Conducted the event Ganith2k18 along with my teammates by exhibiting all the management skills.
May,2017 - August,2018
Internship
Regional Telecom Center, BSNL, Hyderabad
Computer Network, Cellular and Mobile communication.
May,2018
Courses
SNIT Solutions, Dilsukhnagar, Hyderabad
IT Essentials, Networking, Servers and CCNA June,2019-Aug,2019
Azure Administration May,2020-July,2020
Projects
Vignana Bharathi Institute of Technology, India
Design of Energy Efficient MAC Protocol
7th Sem 2019
Timeline
Sr. Technical Support Engineer
Ozonetel Communication Pvt. LTD
05.2021 - 06.2023
Application Support Engineer
Deepija Telecom Pvt. LTD
08.2019 - 05.2021
Masters of Science in Information Assurance and Cybersecurity -
Gannon University
Bachelors of technology (Electronics and Communication Engineering) -
Vignana Bharathi Institute of Technology
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