Kawana Canada
Longview,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Outreach Associate
Ciox
03.2020 - 06.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Key Holder
Dollar General Store
03.2019 - 04.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Customer Service Representative
Mr.Cooper
01.2017 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05.2005
Skills
- Project Requirements
- Microsoft Excel
- Scheduling and Appointment Setting
- Leading Community Events
Timeline
Outreach Associate
Ciox
03.2020 - 06.2023
Key Holder
Dollar General Store
03.2019 - 04.2022
Customer Service Representative
Mr.Cooper
01.2017 - 11.2020
High School Diploma -
Kilgore High School
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