Kawanis Grandberry
Kissimmee,FL
Summary
Dynamic and results-oriented professional with extensive experience in guest services and team leadership, notably at Bahama Breeze. Excelled in enhancing customer satisfaction and streamlining service processes, demonstrating exceptional multitasking and communication skills. Proven track record in improving service quality and efficiency, with a keen focus on achieving high guest satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Take-Out Server
Bahama Breeze
Kissimmee, FL
05.2021 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Host Trainer
Bahama Breeze
Kissimmee, FL
05.2021 - Current
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
Cashier
Checkers
Kissimmee, FL
03.2020 - 08.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor Of Administrative Studies - Human Resources Management
Florida Technical College
Orlando, FL08.2026
Skills
- Excellent customer service
- Phone etiquette
- Fault monitoring
- Sales reconciliation
- Quick learner
- Goal oriented
- Flexibility
- Detail-oriented
- Complaint resolution
- Point of sale systems
- Service prioritization
- Money handling
- High volume dining
- Guest relations management
- Dining area maintenance
- Upselling
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Active listening
- Decision-making
- Cash handling
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Professionalism
- Adaptability
- Written communication
- Customer satisfaction
- Team leadership
- Analytical thinking
Timeline
Take-Out Server
Bahama Breeze
05.2021 - Current
Host Trainer
Bahama Breeze
05.2021 - Current
Cashier
Checkers
03.2020 - 08.2020
Bachelor Of Administrative Studies - Human Resources Management
Florida Technical College