Kawannus Polk
Bartlett
Summary
My objective is to stay Motivated and dependable professional with strong communication, customer service, and problem-solving skills seeking an opportunity to contribute to a dynamic organization. Committed to delivering exceptional service, building positive relationships, and achieving organizational goals while continuously learning and growing in a challenging work environment.
Overview
8
8
years of professional experience
Work History
Mental Health Representative
Memphis Mental Health Institute
Memphis
12.2020 - Current
- Coordinated patient care teams, including psychiatrist, social worker, nursing staff, recreational therapist, and treatment team coordinator, to deliver personalized care tailored to individual needs. Facilitated patient transitions back to the community by collaborating with treatment teams and supporting individual recovery plans. Delivered individualized care focused on compassion and quality, ensuring every patient received tailored support. The mission of Memphis Mental Health Institute is to provide a therapeutic environment centered on compassion and quality care for each individual we serve. It is the vision of MMHI to be recognized for providing person-centered psychiatric care in a therapeutic, supportive, and compassionate environment.
- Provided support to clients in crisis situations and de-escalated conflicts.
- Conducted intake assessments to evaluate client needs and mental health status.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
Behavioral Youth Counselor
Youth Villages
Bartlett
09.2023 - 07.2026
- Provided direct supervision, guidance, and emotional support to children and adolescents with behavioral and mental health challenges.
- Cultivated positive relationships with youth, fostering healthy behaviors, emotional regulation, and personal growth.
- Executed individualized treatment and behavior intervention plans, collaborating with therapists and families to enhance client outcomes.
- Developed positive relationships with youth to encourage healthy behaviors, emotional regulation, and personal growth.
- Taught life skills, coping strategies, communication, and problem-solving techniques to promote independence.
- Instructed life skills, coping strategies, communication, and problem-solving techniques to empower youth toward greater independence.
- Ensured a safe, structured, and supportive environment while following agency policies and safety protocols.
- Documented client progress, incidents, and daily activities while maintaining accurate and confidential records.
Computer Applications
Mi Softech
Memphis
06.2018 - 09.2020
- Assisted users with troubleshooting and resolving issues on Macintosh and PC computers. Provided help desk support for imaging, deploying, updating, patching, and troubleshooting desktop computers. Created and delivered engaging PowerPoint presentations to effectively communicate information to audiences.
- Prepared engagement correspondence, financial balance reports and depreciation schedules and entered data for computer applications.
- Provided technical assistance to staff members having difficulty using computer applications.
- Provided technical support to staff members using computer applications such as Microsoft Office Suite.
Customer Service Representative
Internal Revenue Service
Memphis
12.2019 - 05.2020
- Developed and analyzed information through research of records and inquiries to inform and advise W&I customers, resolving problems based on individual circumstances.
- Handles customer complaints, answer specific questions about your company's products and services.
- Recommended efficient methods to enhance service quality for taxpayers, their representatives, and third parties.
- Handled incoming calls from customers and provided answers and solutions to their specific questions.
- Handles customer complaints, answers specific questions about your company's products and services.
- Connected customers with appropriate resources to address their needs.
Education
Associates Degree - Law, Physiology, Business
University of Memphis
MemphisMedical Assistant - Medical
Concorde Career College
Memphis, TNHigh school diploma -
Ridgeway High School
RidgewaySkills
- Mental health aid
- Behavior Management
- Trauma care
- Case Documentation
- Personalized care planning
- Safety and Risk Assessment
- Conflict Resolution
- De-escalation
- Youth Development
- Observation and Assessment
- Cultural Competency
- Team Collaboration
- Decision-Making
- Problem-Solving
- Communication
- Active Listening
- Empathy and Compassion
- Relationship Building
- Teamwork
- Time Management
- Adaptability
- Leadership
- HIPAA compliance
- Communication Skills
Timeline
Behavioral Youth Counselor
Youth Villages
09.2023 - 07.2026
Mental Health Representative
Memphis Mental Health Institute
12.2020 - Current
Customer Service Representative
Internal Revenue Service
12.2019 - 05.2020
Computer Applications
Mi Softech
06.2018 - 09.2020
Associates Degree - Law, Physiology, Business
University of Memphis
Medical Assistant - Medical
Concorde Career College
High school diploma -
Ridgeway High School