Kawon Joseph

• Perform regular wellness check-ins with residents to monitor their overall well being and connect them with relevant community resources, life skills training, and other essential support services.

• Compile and submit weekly reports documenting incidents, services rendered, maintenance concerns, and resident progress toward individual goals.

• Deliver trauma-informed crisis intervention and utilize de-escalation techniques to support individuals experiencing mental health challenges or substance use disorders

• Facilitated timely coordination of services and resources for clients by utilizing scheduling tools and systems to ensure efficient service delivery and support housing stabilization goals.
• Maintained detailed and accurate case notes, service logs, and documentation in accordance with company standards and regulatory guidelines.
• Coordinated daily operations and communication between team members and service providers to ensure timely client support, appointments, and service access.

• Provided direct client support within an emergency overnight shelter, ensuring safety, stability, and engagement for individuals experiencing homelessness.
• Coordinated client intake, including check in procedures and assignment of beds, linens, and essential resources.
• Assisted client with applying for housing programs such as section 8 and searching for permanent housing opportunities
• Conducted routine monitoring of shelter facilities, including sleeping areas, restrooms, and common spaces, to maintain a safe and orderly environment.
• Encouraged a trauma informed, respectful, and inclusive environment by modeling positive interactions and deescalation techniques.