Kawsar 'Kaye' Rahim
Warren,MI
Summary
Dynamic Sales and Leadership professional with ten years of B2B experience, driving sales growth and improving profitability. Expertise in building high-performing teams, strengthening client relationships, and delivering exceptional customer experiences. As a Junior Loan Officer and Branch Manager, I supported clients through the residential lending process by assessing financial needs and developing tailored loan solutions. Commended for going above and beyond to exceed corporate goals, demonstrating over four years of financial industry expertise.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Assistant Branch Manager, LOA
Mortgage Capital
03.2022 - 03.2023
- Oversaw daily branch operations, ensuring compliance with company policies and regulatory standards.
- Managed loan processing workflow, enhancing efficiency and reducing turnaround times for customer applications.
- Trained and mentored staff on mortgage products and customer service best practices to improve team performance.
- Collaborated with senior management to develop strategic initiatives aimed at increasing market share and profitability.
- Dialed potential clients throughout the day to ensure sales
Account Executive
United Wholesale Mortgage
11.2020 - 03.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved issues for high-profile customers, strengthening relationships and enhancing return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prospected new clientele through networking, canvassing and referrals.
- Exceeded sales quotas, driving profitability through targeted sales strategies and business planning.
- Oversaw client accounts to enhance relationships and support growth. to retain existing relationships and grow share of business.
- Mentored other mortgage brokers in methods to help each land new clientele.
District Manager - Sales and Operations
T-Mobile
01.2018 - 10.2020
- Maintained a solid 54% year-over-year growth rate in a high-volume Tier 1 location.
- Drove significant profit growth by setting ambitious sales goals, motivating sales staff, prioritizing customer service, resolving customer issues, and increasing coaching.
- Drove profit growth by setting ambitious sales goals, motivating sales staff, and prioritizing customer service, resolving issues, and enhancing coaching.
- Led operations across multiple store locations, aligning activities with corporate objectives to maximize profitability.
- Developed and implemented training programs for district staff, improving performance and accountability.
- Established KPIs to monitor performance metrics, driving consistent achievement of targets.
Retail Store Manager
T-Mobile
05.2015 - 01.2018
- Led team to achieve sales targets through effective training and performance management.
- Implemented inventory control processes to reduce shrinkage and improve stock accuracy.
- Analyzed sales data to identify trends, adjust merchandising strategies, and optimize product placement.
Education
Business Administration, Management And Operations
Henry Ford College
Dearborn, MISkills
- Strategic planning
- Problem solving
- Recruiting
- Time management
- Business opportunities
- Branch operations oversight
- Compliance monitoring
- Operations management
- Business development
- Objection handling
- Strategic prospecting
- Pipeline management
Languages
English
Native or Bilingual
Bengali
Full Professional
Timeline
Assistant Branch Manager, LOA
Mortgage Capital
03.2022 - 03.2023
Account Executive
United Wholesale Mortgage
11.2020 - 03.2022
District Manager - Sales and Operations
T-Mobile
01.2018 - 10.2020
Retail Store Manager
T-Mobile
05.2015 - 01.2018
Business Administration, Management And Operations
Henry Ford College