Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Martinez

Salt Lake City,UTAH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. I have a history of meeting company needs with consistent and organized practices.

Overview

14
14
years of professional experience

Work History

Assistant Branch Manager

Mariner Finance
Sandy , UT
08.2022 - Current
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Processed credit loan applications, present loan solutions based on customers needs and presented all available sales products to customers.
  • Maintained compliance in the branch
  • Assisted the branch manager with reports for our monthly and daily goals.
  • Counted and balanced cash drawer at the beginning middle and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Performed daily deposits in accordance with bank policies and procedures.
  • Processed customer payments by cash or credit card accurately and efficiently.
  • Managed customer service inquiries and complaints in a timely manner.
  • Negotiated terms for loans according to customer needs and lender requirements.
  • Negotiated loan terms with borrowers and finalized contracts.
  • Reviewed loan applications for accuracy and completeness.
  • Resolved customer inquiries related to secured loans in a timely manner.
  • Communicated decisions on loans to applicants in a timely manner.
  • Performed periodic audits of closed loans for quality control purposes.
  • Facilitated team building exercises which encouraged collaboration between peers.
  • Attended staff meetings and participated in team building activities.
  • Processed paid documents and scanned into customers account.
  • Resolved delinquent accounts by working directly with customers or referring them to collections agencies as necessary.
  • Submitted loan applications to underwriter for verification and recommendations.

Branch Manager

LendNation
St. George, UT
12.2013 - 07.2022
  • A branch manager for 701 location, we were a profitable branch. We exceed end of year budget numbers, received excellent audit reviews from state auditors and corporate auditors
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Worked with past-due customers by developing plan for resolution.
  • Supported outside sales force in servicing and obtaining new business.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Designed sales and service strategies to improve revenue and retention.
  • Delegated collection activity, following up to drive completion.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.

Floor Manager

McDonald's Restaurant
St. George, UT
08.2012 - 11.2013
  • Stayed up-to-date on extensive company products and services.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Managed inventory, cleaning of grill lobby and outside maintenance and organizing and stocking all inventory

Inspector

Aaa service master
St. George, UT
02.2010 - 06.2012
  • Identified acceptable components and rejected defective products.
  • Generated detailed reports outlining inspection and testing results.
  • Managed, created and reviewed invoices.
  • Used photography equipment to take various pictures of each home and categorized each picture into different categories.
  • Filled out and submitted logs and paperwork on-time.

Education

High School Diploma -

Roosevelt High School
08.2007

Some College (No Degree) - Basics

Fresno City College

Skills

  • People-oriented
  • Team Player
  • Friendly
  • Multi-tasking ability
  • Strategic Planning
  • Resourceful nature
  • Event Planning
  • Customer Relationships
  • Conflict Resolution
  • Excellent time management skills
  • Excellent communication skills
  • Reliable
  • Account Review
  • Adaptable to Changing Conditions
  • Performance Reviews
  • Coaching and Mentoring
  • Employee Training Oversight
  • Branch Operations Management
  • Goal Setting
  • Shift Scheduling
  • Excels in Team Leadership
  • Willing to Learn
  • Work Prioritization
  • Customer Service
  • Decision Making
  • Relationship Building
  • Critical Thinking
  • Proactive and Focused
  • Sound Judgment
  • Prioritizing and Planning
  • QuickBooks Experience
  • Time Management
  • Proficient in Excel, Microsoft office, word, goldtrak, cim, contact center, ringcentral
  • Work Planning
  • Account collections
  • Customer Retention
  • Relationship building and management
  • Banking
  • Financial Services
  • Strong leadership
  • Cash Handling
  • Key Performance Indicators
  • Marketing

Timeline

Assistant Branch Manager

Mariner Finance
08.2022 - Current

Branch Manager

LendNation
12.2013 - 07.2022

Floor Manager

McDonald's Restaurant
08.2012 - 11.2013

Inspector

Aaa service master
02.2010 - 06.2012

High School Diploma -

Roosevelt High School

Some College (No Degree) - Basics

Fresno City College

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Brandi Martinez