Unissa Gafford
Kansas City,US
Summary
Financial Professional with over 7 years of experience in client relationship management and competitive financial analysis. Demonstrates expertise in driving customer engagement, achieving sales targets, and minimizing risk through innovative loan origination and servicing strategies. Committed to enhancing client portfolios and improving company revenue, while maintaining compliance with lending laws and regulations.
Overview
9
9
years of professional experience
Work History
Consumer Loan Specialist
Mariner Finance
12.2020 - Current
- Evaluate and approve personal loan applications, ensuring compliance with lending policies & laws.
- Analyze borrower creditworthiness and financial documentations to determine loan eligibility.
- Present loan options clearly, via phone, video, or in person assisting customers through the application and closing process.
- Achieve individual and branch lending goals through successful loan origination.
- Maintain accurate records and support collections or follow-up on delinquent accounts.
Loan Servicing Agent
Mid American Title Loans
06.2016 - 12.2020
- Entered title/vehicle information into database and contacted state motor vehicle to determine status of pending title or lien.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications/contracts.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants during repayment.
- Evaluated customer collateral, securing loans and minimizing company risk.
Education
Associate of Applied Science - Business Administration
Penn Valley Community College
Kansas City, MOSkills
- Competitive Financial Analysis
- Account/Sales Development
- Client Relationship Management
- Documentation Review
- Collections/Risk Management
- Contract Negotiation
- Portfolio Management
- Time management
- Critical Thinking
- Microsoft Office Suites
- Google Workspace
Timeline
Consumer Loan Specialist
Mariner Finance
12.2020 - Current
Loan Servicing Agent
Mid American Title Loans
06.2016 - 12.2020
Associate of Applied Science - Business Administration
Penn Valley Community College