Justina Miller
Kansas City
Summary
Results-driven professional with over 15 years of experience in customer service and operational management. Known for strong problem-solving skills and the ability to develop engaging training programs that promote compliance and efficiency.
Overview
18
18
years of professional experience
Work History
Consumer Access Specialist
AdventHealth Shawnee
Merriam, KS
02.2024 - Current
- Assisted in coordinating access requests and approvals for various departments
- Supported implementation of access control systems and protocols
- Collaborated with team members to resolve access-related issues efficiently
- Documented access processes and maintained accurate records for compliance
- Trained new staff on access procedures and system usage
- Provided timely support to users experiencing access difficulties
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept check-in area clean and neat at all times.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Daycare Owner/Operator
Self Employed
Topeka, KS
01.2008 - 08.2023
- Developed and implemented age-appropriate educational programs enhancing child development and learning outcomes.
- Managed daily operations, ensuring compliance with health and safety regulations while maintaining a nurturing environment.
- Oversaw staff scheduling, optimizing workforce efficiency to meet the needs of children and families.
- Coordinated regular parent communication, fostering strong relationships and addressing concerns effectively.
- Conducted assessments of children's progress, adapting activities to support individual developmental goals.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
High School Diploma -
Topeka High School
Topeka, KS Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Caring and empathetic
Accomplishments
Above and Beyond Award in August 2024
Timeline
Consumer Access Specialist
AdventHealth Shawnee
02.2024 - Current
Daycare Owner/Operator
Self Employed
01.2008 - 08.2023
High School Diploma -
Topeka High School