Justina Miller
Kansas City
Summary
Results-driven professional with over 15 years of experience in customer service and operational management. Known for strong problem-solving skills and the ability to develop engaging training programs that promote compliance and efficiency.
Overview
18
18
years of professional experience
Work History
Consumer Access Specialist
AdventHealth Shawnee
02.2024 - Current
- Assisted in coordinating access requests and approvals for various departments
- Supported implementation of access control systems and protocols
- Collaborated with team members to resolve access-related issues efficiently
- Documented access processes and maintained accurate records for compliance
- Trained new staff on access procedures and system usage
- Provided timely support to users experiencing access difficulties
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept check-in area clean and neat at all times.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Daycare Owner/Operator
Self Employed
01.2008 - 08.2023
- Developed and implemented age-appropriate educational programs enhancing child development and learning outcomes.
- Managed daily operations, ensuring compliance with health and safety regulations while maintaining a nurturing environment.
- Oversaw staff scheduling, optimizing workforce efficiency to meet the needs of children and families.
- Coordinated regular parent communication, fostering strong relationships and addressing concerns effectively.
- Conducted assessments of children's progress, adapting activities to support individual developmental goals.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Continuously sought ways to improve the daycare center''s services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
High School Diploma -
Topeka High School
Topeka, KS Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Caring and empathetic
Accomplishments
Above and Beyond Award in August 2024
Timeline
Consumer Access Specialist
AdventHealth Shawnee
02.2024 - Current
Daycare Owner/Operator
Self Employed
01.2008 - 08.2023
High School Diploma -
Topeka High School