Franchescia Brooks
Daytona Beach,FL
Summary
Dynamic Consumer Access Specialist with a proven track record at Advent Health Daytona, excelling in expert communication and meticulous record-keeping. Enhanced patient data accuracy and streamlined operations, while effectively assisting patients with complex insurance plans. A dedicated team player, committed to fostering collaboration and improving customer service outcomes.
Overview
10
10
years of professional experience
Work History
Consumer Access Specialist
Advent Health Daytona
Daytona Beach, FL
07.2021 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, Maintaining knowledge of Insurances, working with Eletronic Medical Records.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
General Manager
Panera Bread
Ormond Beach, FL
05.2015 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
Education
Associate of Science - Radiography
Daytona State College
Daytona Beach, FL05-2025
Skills
- Expert communication
- Maintaining records
- Teamwork and collaboration
- Customer service
- Time management
- Punctual and hardworking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Registration and scheduling
Timeline
Consumer Access Specialist
Advent Health Daytona
07.2021 - Current
General Manager
Panera Bread
05.2015 - 07.2021
Associate of Science - Radiography
Daytona State College