Franchescia Brooks
Daytona Beach,FL
Summary
Dynamic Consumer Access Specialist with a proven track record at Advent Health Daytona, excelling in expert communication and meticulous record-keeping. Enhanced patient data accuracy and streamlined operations, while effectively assisting patients with complex insurance plans. A dedicated team player, committed to fostering collaboration and improving customer service outcomes.
Overview
10
10
years of professional experience
Work History
Consumer Access Specialist
Advent Health Daytona
07.2021 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, Maintaining knowledge of Insurances, working with Eletronic Medical Records.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Efficiently managed waiting lists for services with limited availability by prioritizing cases based on urgency and need.
General Manager
Panera Bread
05.2015 - 07.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
Education
Associate of Science - Radiography
Daytona State College
Daytona Beach, FL05-2025
Skills
- Expert communication
- Maintaining records
- Teamwork and collaboration
- Customer service
- Time management
- Punctual and hardworking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Registration and scheduling
Timeline
Consumer Access Specialist
Advent Health Daytona
07.2021 - Current
General Manager
Panera Bread
05.2015 - 07.2021
Associate of Science - Radiography
Daytona State College
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