Zemannie Rodriguez
Bristol ,PA
Summary
Dynamic Consumer Access Specialist at Advent Health Kissimmee with a proven track record in enhancing patient satisfaction and data accuracy. Skilled in access control management and expert communication, I developed training materials and streamlined processes, significantly improving onboarding and resource access for clients while fostering a collaborative team environment.
Professional in access management, prepared to excel in ensuring efficient and secure access protocols. Background includes enhancing system processes and maintaining compliance with organizational requirements. Focuses on team collaboration and achieving reliable results, effectively adapting to shifting needs. Possesses critical skills in data management, problem-solving, and communication, valued by employers.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist
Advent Health Kissimmee
03.2024 - 03.2025
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leveraged knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Developed training materials for new Access Specialists, contributing to a more consistent onboarding experience.
- Monitored patient satisfaction, generating valuable feedback to inform ongoing process improvements and enhance the overall experience.
- Conducted regular audits of electronic health records, ensuring that all required documentation was up-to-date and accurate.
- Assisted patients in navigating complex insurance plans, helping them maximize their benefits and minimize out-of-pocket expenses.
- Improved client access to resources by implementing efficient scheduling and appointment systems.
- Educated clients about available services offered at the facility, tailoring recommendations based on individual needs.
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Served as a trusted resource for colleagues seeking guidance on complex access issues, sharing expertise and offering practical solutions to address challenges.
- Addressed concerns raised by patients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Guest Service Representative
Advent Health Kissimmee
09.2023 - 03.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Administrative Assistant
Prudent Properties LLC
02.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Restaurant Hostess
Bomba Tacos & Rum
08.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Manager
Porfirios Restaurante
02.2020 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Education
Associate of Science - Nursing
Bucks Community College
Newtown,PA05-2026
High School Diploma -
Neshaminy High School
Langhorne, PA06-2022
Skills
- Customer support
- Software installation
- Network configuration
- Expert communication
- Access control management
- Remote Access tools
- Incident response
- User training
- Cross-functional coordination
- Advanced troubleshooting
- Security Protocols
Accomplishments
- Supervised team of [5 staff members].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Certification
- [CPR Training]
Languages
Spanish
Native or Bilingual
Timeline
Consumer Access Specialist
Advent Health Kissimmee
03.2024 - 03.2025
Guest Service Representative
Advent Health Kissimmee
09.2023 - 03.2024
Restaurant Hostess
Bomba Tacos & Rum
08.2022 - 04.2023
Administrative Assistant
Prudent Properties LLC
02.2022 - 06.2023
Manager
Porfirios Restaurante
02.2020 - 07.2022
Associate of Science - Nursing
Bucks Community College
High School Diploma -
Neshaminy High School
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