Kawsarul Islam
Summary
Highly motivated and versatile professional with over five years of experience in customer service, marketing, and delivery operations. Demonstrated ability to manage financial transactions with precision, develop and implement effective marketing strategies, and ensure timely and accurate delivery services. Known for exceptional communication skills, strong problem-solving abilities, and a commitment to providing outstanding customer experiences.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Domino's Pizza
07.2022 - 02.2024
- Delivered pizzas and other products to customers in a timely and efficient manner.
- Managed routes and ensured deliveries were made within the estimated time frame.
- Provided excellent customer service by addressing customer concerns and ensuring order accuracy.
- Handled cash and electronic payments upon delivery, maintaining accurate records of transactions.
- Assisted with in-store operations, including order preparation and packaging.
Marketer
Beyond Home Care
02.2017 - 12.2020
- Developed and implemented marketing strategies to promote home care services.
- Conducted market research to identify target audiences and potential clients.
- Created promotional materials and managed social media campaigns to increase brand awareness.
- Collaborated with the sales team to generate leads and convert them into clients.
- Organized and participated in community events to build relationships and network.
Cashier
Al Haqq Pharmacy
01.2015 - 10.2016
- Handled cash, credit, and debit transactions accurately and efficiently.
- Assisted customers with their inquiries and purchases, providing excellent customer service.
- Managed inventory, restocked shelves, and maintained a clean and organized workspace.
- Processed prescriptions and coordinated with pharmacists to ensure timely service.
- Resolved customer complaints and issues with a focus on maintaining satisfaction.
Skills
- Customer service excellence
- Strong communication skills
- Problem-solving and conflict resolution
- Organizational and multitasking abilities
- Team collaboration and cooperation
Languages
Bengali
Native or Bilingual
English
Professional Working
Timeline
Delivery Driver
Domino's Pizza
07.2022 - 02.2024
Marketer
Beyond Home Care
02.2017 - 12.2020
Cashier
Al Haqq Pharmacy
01.2015 - 10.2016
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