Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawsi Lanier

Austin

Summary

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.


Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

7
7
years of professional experience

Work History

Independent Contractor

Polaris Communication
05.2021 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Tower Climber

Compass Telecommunications
08.2020 - 04.2021
  • Performed troubleshooting and repair.
  • Coordinated maintenance and responded to repair calls for assigned sites.
  • Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.

Tower Climber

Epic Communications
04.2018 - 06.2020
  • Bolted equipment into place using hand and power tools.
  • Performed tower construction at height numerous feet while maintaining focus on safety.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
  • Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
  • Built and installed sites per customer specs and maintained safe work environment daily
  • Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
  • Replaced light bulbs and coaxial cables.
  • Drove truck and trailer to and from job sites, up to numerous hour drives.

Customer Service Representative

Teleperformance
02.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Temple High School
Temple, TX
02.2017

Skills

  • Contractor Management
  • Gathering Requirements
  • Scope Definition
  • Deadline Adherence
  • Material and Equipment Procurement
  • Leadership
  • Scheduling
  • OSHA Standards

Timeline

Independent Contractor

Polaris Communication
05.2021 - Current

Tower Climber

Compass Telecommunications
08.2020 - 04.2021

Tower Climber

Epic Communications
04.2018 - 06.2020

Customer Service Representative

Teleperformance
02.2017 - 01.2018

High School Diploma -

Temple High School

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Kawsi Lanier