Kawther Daly
Fort Mitchell,AL
Summary
Enthusiastic and friendly professional with a passion for helping others and building positive relationships. Hardworking with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
6
6
years of professional experience
Work History
Spa Coordinator
Uptown beauty
Columbus, GA
03.2024 - Current
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
- Tracked monthly revenue goals related to product sales and client visits to monitor performance against budget objectives.
Front Desk Receptionist / Fill in Assistant
Fort Mitchell dentistry
Fort Mitchell
08.2023 - 03.2024
- Greeted and registered patients
- Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices
- Assisted in back when overstaffed
- As well as verified insurances when insurance coordinator was out
- Scanned medical history into system and updated chart, did notes and scanned patient information
- Maintained clean front area, as well as kept a warm friendly environment.
Babysitter/Nanny
Babysitter
Columbus
09.2023 - 12.2023
- Provide frequent weekday care and supervision of boy 10-12 months
- Prepare safe meals accounting for child's diet requirements
- Plan daily indoor and outdoor activities, including art projects, holiday crafts, storytelling, nature walks
- Helped maintain house responsibilities.
Front Desk
Freedom Nutrition
Fort Mitchell
04.2023 - 07.2023
- Recommended and helped customers select supplements based on their needs
- Grew business and sales Through on-line Marketing events
- Upkeep of inventory and placing orders
- Met and exceeded projected sales goals
- Correspond with vendors on newest deals, products and companies on the market to benefit the customer and further grow our sales and business
- Staying up to date on recent studies and supplement company literature to further educate myself and the customer
- Made Protein shakes, and Teas while building customer relations.
Front Desk Receptionist
Renew Beauty Bar
Lakewood
09.2022 - 12.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots
- Developed relationships with guests to meet client needs and encourage repeat service
- Communicated with spa team members if clients canceled or changed appointment times.
Barista Lead
DUTCH BROS
Lakewood
09.2020 - 12.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Assistant Teacher
Kindercare
Melrose
06.2019 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
- Provided one-on-one and group-based learning support to maintain student progress and development
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Assistant Teacher
Circles Learning Center
Millbury
01.2018 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
- Provided one-on-one and group-based learning support to maintain student progress and development
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Guest Service Representative
Babies R US
Millbury
01.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Biology -
Universiry Washington State
04.2021
High School Diploma -
Millbury Jr./ Sr. High School
05.2019
Skills
- Sales
- Operations
- Creativity
- Cardiopulmonary Resuscitation (CPR)
- Task Delegation
- Reservations
- Leadership
- Management
- Problem Solving
- Positive Reinforcement
- Customer Satisfaction
- Learning Support
- Communications
- Project Management
- Reinforcement
- Customer Service
- Counters (Digital)
- Accounting
Details
(508) 381-9264, kawther.hakem@gmail.com
Languages
English
Timeline
Spa Coordinator
Uptown beauty
03.2024 - Current
Babysitter/Nanny
Babysitter
09.2023 - 12.2023
Front Desk Receptionist / Fill in Assistant
Fort Mitchell dentistry
08.2023 - 03.2024
Front Desk
Freedom Nutrition
04.2023 - 07.2023
Front Desk Receptionist
Renew Beauty Bar
09.2022 - 12.2022
Barista Lead
DUTCH BROS
09.2020 - 12.2022
Assistant Teacher
Kindercare
06.2019 - Current
Assistant Teacher
Circles Learning Center
01.2018 - Current
Guest Service Representative
Babies R US
01.2018 - Current
Biology -
Universiry Washington State
High School Diploma -
Millbury Jr./ Sr. High School
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