Kay Akande
Orange,NJ
Summary
Experienced financial services and sales advisor with outstanding customer service skills, and proven problem-solving abilities. Passionate about guaranteeing customer satisfaction promptly, resulting in increased return rates. Strong conflict resolution skills and leadership qualities have helped me successfully exceed targets in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Representative
New York Life Insurance Co
Saddle Brook, NJ
09.2023 - Current
- Assist with the workflow of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment
- Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters
- Assist in the training and development of agents in the areas of underwriting and new business.
- Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.
Personal Trainer
Blink Fitness
09.2018 - Current
- Developed implemented all fitness nutrition programs for clients, while working one on one to help maximize each individual's results.
Loan Officer
Chase Bank
01.2017 - 02.2018
- Met with applicants information for loan applications and answer questions about the process
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Relationship Manager
Bank Of America
Rutherford NJ
06.2015 - 01.2017
- Ensured continuity of high-quality service, product delivery, and responsiveness to client financial needs
- Developed effective ways to promote brand awareness that led to measurable business results.
Financial Services Representative
TD Bank
East Rutherford, NJ
05.2013 - 06.2015
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of insurance industry regulations, trends, and best practices to provide informed advice to clients. Involving sale of Life and Annuity solutions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Bachelor Arts -
Rutgers University
Skills
- Negotiation skills
- Excellent communication
- Energetic self-starter
- MS Office proficient
- Customer- and service-oriented competency
Certification
- AAAI/ISMA Personal Training Certification
- CPR AED Certification
References
Available upon request
Timeline
Service Representative
New York Life Insurance Co
09.2023 - Current
Personal Trainer
Blink Fitness
09.2018 - Current
Loan Officer
Chase Bank
01.2017 - 02.2018
Relationship Manager
Bank Of America
06.2015 - 01.2017
Financial Services Representative
TD Bank
05.2013 - 06.2015
Bachelor Arts -
Rutgers University