Kay Blacker

• Advised students on academic issues such as course selection, major choice, career planning.
• Engaged in professional development activities such as attending workshops or seminars focused on teaching excellence.
• Participated in departmental meetings to discuss teaching strategies and professional development opportunities.
• Created online resources for use by both faculty and students to supplement traditional face-to-face instruction.
• Assisted in curriculum design for new courses or programs based on current educational trends and standards.
• Served on committees within the department related to policy changes or program updates.
• Developed relationships with local businesses and organizations that offer experiential learning opportunities for students.
• Collaborated with graduate student assistants on development of classroom material.
• Maintained schedule of office hours to assist students and offer educational support.
• Wrote and filed reports detailing course activities and student progress.
• Coordinated development of effective education programs through successful collaboration with colleagues and administrators.
• Assisted students in achieving completion of learning objectives.
• Created lesson plans and developed instructional materials covering required topics and learning objectives.
• Delivered course lectures using modern technology to enhance student comprehension.
• Prepared, administered and graded exams and assignments to evaluate student progress.
• Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.
• Applied diverse array of assessment methods to track student performance and subject matter comprehension, documenting results in automated reporting system.
• Collaborated with professors to manage education projects from start to finish.
• Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
• Supervised dissertational research work to assist research publication process.
• Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
• Applied creative instruction methods to promote student learning objectives.
• Identified valuable online resources to use in conjunction with lectures and coursework.
• Maintained student engagement through creative subject delivery and learning activities.
• Tutored students requiring additional assistance in mastering concepts.
• Collaborated with fellow staff members to promote positive and welcoming learning environment.

Created leads for outside reps in four states. Included searching through job requests for work that might be appropriate for Asphalt Zippers

individual companies, municipalities, and local governments. Arranged demos for outside representatives within the four states.

• Attended weekly team meetings to review performance goals and objectives.
• Handled customer complaints in a professional manner.
• Provided accurate information about products, prices and services.
• Developed trusting relationships with customers by making personal connections.
• Engaged customers in friendly, professional dialogue to determine needs.
• Built and maintained relationships with peers and upper management to drive team success.
• Adapted sales strategies based on customer interactions and feedback to improve results.
• Assessed customer needs to provide assistance and information on product features.
• Adhered to company initiatives and achieved established goals.

• Reported directly to regional Sales Manager regarding progress towards goals.
• Participated in trade shows and other events to promote our products and services.
• Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
• Identified opportunities for cross-selling additional products and services.
• Evaluated competitor offerings regularly to stay ahead of the competition.
• Maintained accurate records of all sales activities in the company's CRM system.
• Provided product demonstrations to potential buyers both in person or via video conferencing tools.
• Ensured compliance with company policies and procedures at all times.
• Attended meetings with current and prospective customers to discuss their business needs.
• Coached new employees on best practices for closing deals quickly and efficiently.
• Offered product and service consultations and employed upselling techniques.
• Continuously met sales goals via strategic prospecting.
• Assisted in training of new hires on organizational procedures, policies and sales techniques.
• Assisted large number of customers per day in finding or selecting items.
• Improved customer service feedback scores through outstanding service.
• Regularly met or exceeded established sales goals by implementing strategic closing techniques.
• Maintained attractive merchandise displays to maximize purchases.
• Offered coupons and special deals to increase customer spending.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Conducted market research to identify selling possibilities and evaluated customer needs actively.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Reset store displays for special events and seasonal merchandise changes.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Recognized security risks to properly handle situations.
• Greeted and assisted customers to foster positive experiences.
• Analyzed sales space capacities based on system parameters, securing high stock availability.
• Reduced process lags by training employees on best practices and protocols.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Produced sales documents, finalized deals and filed records.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Recruited, hired and trained new hires to optimize profitability.
• Replenished and arranged items to maintain appearance.
• Operated register, handled cash and processed credit card transactions.