KAY CALVA
HOUSTON
Summary
Agile retail leader with background in customer service and operational support with relevant experience to drive sales growth and enhance team performance. Proficient in conflict resolution and inventory management, with a proven track record of adapting to changing business needs and supporting cross-functional teams. Passionate about process improvement and effective communication, aiming to contribute innovative solutions and foster a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Sales Specialist- Women's & Accessories Department
H&M
05.2024 - Current
- Lead Accessories Department operations, ensuring visual merchandising and stock
- Coached employees and trained on methods for handling various aspects of sales to deliver consistent results and create a high performance team
- Analyzed sales KPIs to identify commercial opportunities and efficiently support store profit goals.
- Collaborated with visual merchandising team to align product presentation with tracked sales data and fashion trends
- Lead team during busy and end-of-day shifts to optimize floor operations and team performance.
Sales Team Lead
Levi Strauss & Co.
05.2022 - 05.2023
- Led sales floor operations, mentoring associates to meet and exceed performance targets while delivering quality customer service
- Implemented follow-up selling strategies to boost conversion rates and collaborated with team members to create a supportive environment that elevated client satisfaction.
- Supported operations including stock management, visual presentation and training.
Education
B.S - Economics
University of Houston
Houston, TX05.2025
Skills
- Microsoft Excel
- Basic Data analysis and Visualization
- Crisis Management
- Adaptability
- Inventory & Stock Management
- Effective Communication
- Customer Service
- Sales training
- Operational effiefficiency
Accomplishments
Employee of the Month, June 2025 - Awarded for driving department success and team performance
LANGUAGES
Spanish (Native)
German (Novice)
Timeline
Sales Specialist- Women's & Accessories Department
H&M
05.2024 - Current
Sales Team Lead
Levi Strauss & Co.
05.2022 - 05.2023
B.S - Economics
University of Houston
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