KAY DODSON
McDonough,Georgia
Summary
Executed project coordination and operations management to enhance client services and ensure seamless workflow.
Overview
34
34
years of professional experience
Work History
Claims Specialist
State Farm
Atlanta, GA
11.2023 - Current
- Investigated, evaluated, and processed auto, property, and liability and insurance claims from first notice of loss through resolution.
- Applied policy language and state regulations to liability decisions
- Led claims resolutions within a 30+ person team with high degree of efficacy for the entirety of tenure with the company
- Hybrid
Reservations Specialist
The Walt Disney Corporation
Orlando, FL
02.2021 - 08.2023
- Facilitated reservation processes for onsite dining and shows, ensuring meticulous attention to guest satisfaction.
- Achieved consistent adherence to deadlines and call-time metrics while enhancing client satisfaction through professional demeanor and effective communication.
- Facilitated remote collaboration and communication among team members.
- Managed complex reservation systems to optimize guest experiences and streamline booking processes.
District Manager
Georgia Power Federal Credit Union
Atlanta, GA
02.1992 - 11.2001
- Oversaw daily operations, ensuring compliance with credit union policies, state, and federal regulations.
- Hired, trained, and supervised staff; set performance goals and coached employees to exceed member service standards.
- Built strong relationships with members by addressing financial needs, resolving concerns, and providing tailored banking solutions.
- Ensured adherence to internal controls, audit requirements, and regulatory compliance, reducing operational risk.
- Led operational strategies to enhance member services and streamline credit union processes.
Education
Associate of Science -
Clayton State University
05.1990
Skills
Developed and implemented strategies to optimize organizational performance and effectiveness
Utilized advanced skills in Microsoft Business Suite to streamline workflows and improve productivity
Leveraged advanced customer service skills to enhance client satisfaction and foster long-term relationships
Utilized Salesforce proficiency to enhance sales tracking and reporting efficiency
Utilized ServiceNow proficiency to enhance operational efficiency and support service delivery
Optimized project timelines to enhance workflow and meet critical deadlines
Executed meticulous documentation and notetaking to support project continuity and knowledge sharing
Coordinated scheduling and resource allocation to ensure timely project delivery
Timeline
Claims Specialist
State Farm
11.2023 - Current
Reservations Specialist
The Walt Disney Corporation
02.2021 - 08.2023
District Manager
Georgia Power Federal Credit Union
02.1992 - 11.2001
Associate of Science -
Clayton State University