Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerrica Westmorland

Ocala

Overview

21
21
years of professional experience
1
1
Certification

Work History

Billing and Insurance Specialist

Fakhoury medical and chiropractor center
Ocala, FL
02.2024 - Current

Answered incoming calls and assisted attorneys in settling accounts. Collaborated with PIP adjusters to facilitate timely and accurate payments. Managed and audited office accounts to ensure accuracy and completeness. Collected outstanding balances from patients when necessary.

BCBSSC insurance advocate

DialAmerica
Ocala, FL
02.2023 - 02.2024

Assisted customers by answering phone inquiries. Supported payment processing and updated customer information. Provided accurate information to enhance customer satisfaction.

Correctional Officer

Lowell Correctional Institution
Ocala, FL
08.2022 - 06.2023

Maintained order among inmates. Assisted in daily operations of correctional facility. Supported team in enforcing rules and regulations.

OR Assistant

Flagler Hospital
Saint Augustine, FL
07.2022 - 08.2022

Prepared surgical rooms and assisted in patient transport to pre-operative areas. Facilitated patient transitions onto surgical beds, ensuring proper positioning for procedures. Supported surgical teams by maintaining readiness of operating environments.

Material Handler

CLOSET MAID
Ocala, FL
11.2021 - 07.2022

Operated machinery to efficiently pull orders within designated timeframes. Assisted in loading and unloading trucks. Supported order fulfillment for timely deliveries. Maintained accurate inventory records.

Sales Associate

home depot
Palatka, FL
02.2015 - 02.2022
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
  • Assisted customers with inquiries and concerns. Handled cash transactions accurately. Greeted and thanked customers to enhance their experience. Resolved customer issues effectively. Answered phone calls promptly. Collected and entered customer information into the system for order processing. Stocked shelves to maintain product availability. Organized departments for efficient operations. Supported team members by delegating tasks. Operated forklift, reach truck, and electric pallet jack safely. Trained associates on equipment usage and safety protocols.
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
  • Assisted with cash handling and customer service tasks. Greeted and thanked customers to enhance their experience. Performed data entry with accuracy while managing multiple tasks. Maintained a clean and organized workspace for a welcoming environment.

team lead

taco bell
Palatka, FL
10.2014 - 03.2015
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
  • Assisted customers with greetings and inquiries. Processed customer orders efficiently. Handled cash transactions accurately.
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
  • Assisted customers with inquiries and transactions. Handled cash and processed payments accurately. Supported team members in maintaining a positive service environment.

Cashier Lead Manager

Sears
Panama City, FL
10.2004 - 11.2014
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve workflow efficiency.
  • Assisted with customer service tasks including money handling and cash management. Supported office operations by observing and training new employees. Conducted interviews and scheduled appointments while answering phones and addressing other office demands. Resolved issues with broken registers and maintained face-to-face and phone customer relations. Distributed supplies to necessary areas and helped set up plans.
  • Assisted with inventory management by restocking supplies as needed. Monitored stock levels to ensure availability of necessary items. Supported team operations through timely replenishment of materials.
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
  • Assisted in sales operations for nearly 10 years, including roles as a commission cashier and management for over 7 years. Supported training initiatives for associates to develop into proficient sales associates. Managed phone systems effectively and without hesitation. Conducted daily maintenance of cash office safe count and register count.
  • Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve workflow efficiency.
  • Assisted customers with inquiries and transactions. Supported cash handling processes at various levels. Stocked cash registers and maintained operational efficiency. Aided in hiring and training new employees.

Education

nursing - n/a

st johns state college
Palatka, FL
01.2017

Associate in Arts - AA

St. Johns River State College
Palatka, FL
08.2015

general study - some college

Blackhawk college
Moline, IL
01.2008

General study - high school diploma

Rock Island High school
Moline, IL
01.2006

Skills

  • Led interview processes to identify top talent aligned with organizational goals Collaborated with hiring teams to develop effective interview strategies and selection criteria Oversaw candidate evaluation and feedback to enhance recruitment outcomes
  • Implemented security protocols to safeguard assets and maintain a secure environment
  • Applied medical terminology to support clinical operations and improve patient care
  • Enhanced operational efficiency by managing various office functions and supporting team initiatives
  • Oversaw pallet jack operations to optimize material handling processes Coordinated with warehouse staff to streamline loading and unloading procedures Implemented safety protocols to enhance operational efficiency
  • Leveraged Microsoft Word for document preparation and editing to enhance clarity and presentation
  • Oversaw law enforcement operations to enhance community relations and ensure public safety Coordinated training programs for new recruits to foster skill development and operational efficiency Developed strategic initiatives to address crime trends and improve overall departmental effectiveness
  • Oversaw safe operation of forklift to optimize material handling processes Coordinated with warehouse staff to streamline inventory management and improve workflow efficiency Trained new employees on proper forklift operation and safety protocols
  • Facilitated efficient storage and distribution processes to optimize supply chain performance
  • Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve team performance Developed strategies to optimize product placement and increase visibility
  • Executed materials handling processes to support production schedules and maintain supply chain efficiency
  • Oversaw cash register operations to enhance customer service experience Trained team members on effective transaction processing and customer engagement Implemented best practices for cash handling and register maintenance
  • Utilized strong organizational skills to enhance team efficiency and productivity
  • Oversaw typing operations to enhance document accuracy and efficiency Coordinated with team members to streamline data entry processes Implemented best practices for document preparation and formatting
  • Oversaw operation of cherry picker to facilitate material handling and transportation Coordinated with team to optimize workflow and enhance safety protocols Trained new operators on equipment usage and safety standards
  • Utilized strong communication skills to enhance team interactions and project outcomes
  • Engaged in diverse clinical settings to enhance patient outcomes and support healthcare teams
  • Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
  • Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales representatives to improve performance Developed strategies to optimize sales processes and increase efficiency
  • Performed data entry tasks to support efficient record-keeping and information retrieval
  • Delivered comprehensive English lessons to support language acquisition and fluency
  • Oversaw phone communication protocols to enhance customer service quality Trained staff on best practices for professional phone interactions Promoted a culture of respect and clarity in all phone communications
  • Executed strategic account management initiatives to ensure client satisfaction and retention
  • Oversaw project teams to align objectives with organizational goals Facilitated communication between departments to streamline project execution Championed initiatives that improved team efficiency and project outcomes
  • Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
  • Managed cash handling operations to maintain financial integrity and security
  • Oversaw operations of reach truck to optimize material handling processes Coordinated with warehouse staff to enhance inventory management and streamline logistics Led efforts to improve safety protocols during loading and unloading activities

Certification

  • AED Certification
  • BLS Certification
  • Driver's License 2023 to 2028
  • CPR/AED August 2022 to August 2024
  • CPR Certification 2022 to 2024

Timeline

Billing and Insurance Specialist

Fakhoury medical and chiropractor center
02.2024 - Current

BCBSSC insurance advocate

DialAmerica
02.2023 - 02.2024

Correctional Officer

Lowell Correctional Institution
08.2022 - 06.2023

OR Assistant

Flagler Hospital
07.2022 - 08.2022

Material Handler

CLOSET MAID
11.2021 - 07.2022

Sales Associate

home depot
02.2015 - 02.2022

team lead

taco bell
10.2014 - 03.2015

Cashier Lead Manager

Sears
10.2004 - 11.2014

nursing - n/a

st johns state college

Associate in Arts - AA

St. Johns River State College

general study - some college

Blackhawk college

General study - high school diploma

Rock Island High school
Jerrica Westmorland