Kay Facello
Denver,CO
Summary
Detail-oriented Grievance and Appeals Analyst with a proven track record of exceptional written and verbal communication skills, with proficiency in grammar and proofreading. Possesses a strong analytical mindset, capable of making informed decisions to best serve a diverse patient population. Experienced in conducting thorough research and providing clear and comprehensive responses. Excellent time management and prioritization skills, with the ability to meet tight deadlines and maintain high-quality standards.
Overview
9
9
years of professional experience
Work History
Grievance & Appeals Analyst
Hearing Care Solutions
04.2023 - Current
- Manage a high volume of grievances and appeals from patients, regulatory agencies, and health plans, ensuring a timely and accurate resolution.
- Utilizing various internal and external resources, conduct in-depth analysis of patient concerns, prepare comprehensive case summaries and decision letters, clearly outlining findings and resolutions to ensure transparency and enhance member understanding and satisfaction.
- Collaborate with cross-functional teams to identify trends, recommend process improvements, and enhance member satisfaction.
- Ensure compliance with company policies and regulatory requirements, and provide exceptional customer service by addressing concerns promptly and professionally.
Senior Mortgage Underwriter
Cardinal Financial
08.2020 - 03.2022
- Performed in-depth analysis of loan applications, assessing borrower creditworthiness, income, assets, and property valuation to ensure compliance with company, investor guidelines, and secondary market requirements.
- Ensured all necessary information was gathered to complete loan packages; collaborated with loan production personnel, underwriters, and other stakeholders to address and resolve any questions or concerns.
- Authorized to underwrite both conforming and non-conforming loans up to $2MM. Manually underwrote both conventional and FHA loans.
Mortgage Underwriter
Loan Depot
10.2019 - 08.2020
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Leveraged knowledge of loan products to help restructure suspended loans for subsequent approvals. Maintained compliance with lending, underwriting and government requirements.
- Demonstrated excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process.
Mortgage Underwriter
Pulte Home Mortgage
12.2016 - 02.2019
- Conducted thorough analysis of credit reports, income documentation, and property appraisals to determine eligibility and loan terms.
- Coordinated with appraisers to review property valuations and address any discrepancies or concerns in appraisal reports.
- Reviewed title policies to validate legitimacy of property deed; requested title exceptions be addressed and removed.
Mortgage Underwriter
Movement Mortgage
06.2015 - 12.2016
- Demonstrated adaptability in handling various loan types such as conventional mortgages, refinance transactions, purchase loans, and government-backed mortgage products.
- Promoted a positive work environment by actively participating in training sessions and team-building activities.
- Supported team members in developing their underwriting skills through knowledge sharing and coaching sessions.
Education
Bachelor of Arts - Business Administration
Saginaw Valley State University
Bay City, MITimeline
Grievance & Appeals Analyst
Hearing Care Solutions
04.2023 - Current
Senior Mortgage Underwriter
Cardinal Financial
08.2020 - 03.2022
Mortgage Underwriter
Loan Depot
10.2019 - 08.2020
Mortgage Underwriter
Pulte Home Mortgage
12.2016 - 02.2019
Mortgage Underwriter
Movement Mortgage
06.2015 - 12.2016
Bachelor of Arts - Business Administration
Saginaw Valley State University
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