Kay Goldsmith
Brazoria,TX
Summary
Results-driven Sales and Customer Service Professional skilled in relationship management and problem-solving. Increased repeat business through enhanced customer satisfaction and effective upselling techniques. Recognized for building strong customer relationships and driving sales growth while maintaining professionalism in high-pressure environments. Committed to supporting team efficiency and organizational goals with a proactive approach and strong communication skills.
Overview
29
29
years of professional experience
Work History
Sales Associate/Merchandise Associate
Home Depot
04.2025 - Current
- Assisted customers in locating products and coordinated with other sites for merchandise availability.
- Solved customer challenges by offering relevant products and services.
- Connected with customers to foster rapport and encourage loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Took on additional shifts during holidays and peak periods to support staffing needs.
Supervisor
USPS
02.2018 - 01.2025
- Led team by applying leadership and problem-solving skills to enhance efficiency and streamline workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Strengthened customer relations by proactively addressing issues and implementing effective corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assessed employee performance and provided constructive feedback to foster skill development.
- Established team priorities, maintained schedules and monitored performance.
Secretary/Small Business Owner
DBD, LLC.
08.1997 - 09.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Coordinated with vendors, contractors, and professional services to manage orders, direct activities, and communicate instructions effectively.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Streamlined documentation process by completing forms, reports, logs, and records to ensure timely handling of human resources tasks.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated pricing and services with customers and vendors to optimize expenses and improve profit margins.
Realtor
Fathom
04.2015 - 02.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Negotiated, facilitated, and managed real estate transactions.
- Coordinated contracts, negotiations, and sales processes to finalize purchases and ensure exceptional customer satisfaction.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Oversaw daily operations of real estate office, enhancing client base and driving revenue growth.
- Analyzed recently sold area properties to establish competitive market pricing.
Education
Graduate Certificate - Real Estate
Kaplan University
Denver, COSkills
- Sales performance
- Upselling
- Product knowledge
- Customer service
- Promotional support
- Relationship management
- Effective communication
- Team building
- Problem-solving skills
- Decision making
- Multi-tasking
- Meeting deadlines
- Reliable and punctual
- Service oriented
- Positive and professional
- People skills
- Conflict management
- Diversity adaptation
- Rapport building
- Relationship building
Accomplishments
- Awarded “Employee of the Month” 3 times in 2025
Work Preference
Timeline
Sales Associate/Merchandise Associate
Home Depot
04.2025 - Current
Supervisor
USPS
02.2018 - 01.2025
Realtor
Fathom
04.2015 - 02.2018
Secretary/Small Business Owner
DBD, LLC.
08.1997 - 09.2024
Graduate Certificate - Real Estate
Kaplan University