Kay Hanna
Blairsville,GA
Summary
Exemplary Volunteer offering telephone etiquette, social media knowledge, and interpersonal skills. Educated individual with desire to assist individuals. Brings outgoing personality and contagious positive nature.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated volunteer with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Volunteer
Union General Hospital, Inc.
06.2024 - Current
- Greeted guests and offered assistance in finding specific departments or personnel.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
RN, Operating Room
JFK Hospital
06.1996 - 06.2017
- Monitored vital signs during operations, ensuring patient stability and safety.
- Administered medications and anesthesia under physician guidance, adhering to safety protocols.
- Provided post-operative care and education to patients, promoting recovery and wellness.
- Trained new nursing staff on operating room protocols and best practices to ensure compliance.
- Provided compassionate postoperative care, monitoring vital signs, administering medications, and managing pain levels.
- Reduced surgical complications through effective communication with surgical team members and adherence to established protocols.
- Assisted in complex surgical procedures, utilizing advanced skills and knowledge of various techniques and equipment.
- Supported surgeons throughout all phases of surgery by anticipating their needs and providing appropriate instruments promptly.
- Contributed to improved patient satisfaction scores through exceptional nursing care during pre-and post-operative periods.
- Ensured proper handling of surgical specimens according to hospital policies, contributing to accurate diagnoses for patients.
- Implemented evidence-based practices into daily nursing care routines to promote optimal patient outcomes following surgery.
- Developed strong relationships with patients'' families by providing timely updates on their loved one''s status throughout the entire surgical process.
- Maintained accurate documentation of surgical interventions, patient progress, and any deviations from expected outcomes.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Advocated for and strived to protect health, safety, and rights of patient.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Provided effective bedside care to patients before and after procedures to deliver comfort.
- Monitored patients' vital signs and administered medications per physician orders or good practices.
- Provided instruction to patients and family members before and after surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
Masters In Human Relations - Psychology
Webster Collage of Missouri
St Louis, MOBachelor of Science - Nursing
Florida State University
Tallahassee, FL06-1971
Skills
- Time management
- Volunteer training
- Effective communication
- Attention to detail
- Problem solving
- Adaptability and flexibility
- Positive attitude
- Recordkeeping and confidentiality
- Reliability and punctuality
- Problem-solving
Certification
Registered Nurse
Work Type
Part TimeWork Location
On-SiteTimeline
Volunteer
Union General Hospital, Inc.
06.2024 - Current
RN, Operating Room
JFK Hospital
06.1996 - 06.2017
Bachelor of Science - Nursing
Florida State University
Masters In Human Relations - Psychology
Webster Collage of Missouri
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