Beverly Harrington
Aurora,CO
Summary
Dynamic and results-oriented Customer Service/Dispatcher with proven expertise in escalation management and scheduling, honed at UPS and TA Dedicated. Excelled in enhancing productivity and customer retention through exceptional problem-solving and team-building skills. Achieved company-wide performance goals with a focus on efficiency and professionalism.
Professional customer service expert equipped with robust background in coordinating and managing service requests. Adept at fostering team collaboration and delivering results in fast-paced environments. Strong skills in communication, problem-solving, and adapting to changing needs, ensuring reliable support and seamless operations. Recognized for attention to detail, flexibility, and client-focused approach.
Overview
24
24
years of professional experience
Work History
Customer Service/Dispatcher
TA Dedicated
12.2021 - 07.2024
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
Customer Service/Dispatcher
UPS
10.2000 - 12.2021
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Elevated productivity levels by creating an organized work environment that promoted efficiency among dispatch staff members.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
Education
High School Diploma -
Graham Heights Academy
Memphis, TNSkills
- Follow-up skills
- Assertiveness
- Escalation management
- Scheduling expertise
- Problem-solving abilities
- Multitasking
- Reliability
- Clear Communication
- Team building
- Professionalism
- Adaptability
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsCompany CultureTimeline
Customer Service/Dispatcher
TA Dedicated
12.2021 - 07.2024
Customer Service/Dispatcher
UPS
10.2000 - 12.2021
High School Diploma -
Graham Heights Academy
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