Kay Jeter
Leadership/Management
Winston-Salem,NC
Summary
Seeking employment in leadership in a professional environment offering an opportunity for growth. Multidisciplinary professional exhibiting essential techniques in policy, procedures, and process improvement. Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
21
21
years of professional experience
Work History
EKG/Telemetry Supervisor
Novant Health Forsyth Medical Center
Winston-Salem, NC
08.2015 - Current
- Demonstrate leadership skills including problem-solving, delegation, time management, and organizational skills
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed team communications and information for meetings
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Maintained excellent attendance record, consistently arriving to work on time.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
EKG/Telemetry Resource
Novant Health Forsyth Medical Center
Winston-Salem, NC
12.2013 - 05.2015
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
EKG/Telemetry Tech
Novant Health Forsyth Medical Center
Winston-Salem, NC
01.2012 - 12.2013
- Cardiac strip interpretation
- Performed EKG's
- Trained new hires
- Observed and evaluated the cardiac activity and reported changes to medical staff
- Monitored and documented heart rhythms according to physicians' orders.
Qualified Mental Retardation Professional (QMRP)
RALPH SCOTT LIFESERVICES, INC
Burlington, NC
01.2007 - 12.2011
- Completed group home inspections to ensure compliance with relevant state regulations
- Responsible for developing and maintaining functional goals for clients
- Met with disciplinary team to develop best care
- Medicaid/Medicare recertification for each clients
Chiropractic Assistant
SALAMA CHIROPRACTIC CENTER
Greensboro, NC
01.2001 - 01.2007
- New patient intake
- Performed patient exams
- Therapy
- Insurance verification/ denials
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Education
Doctor of Business Administration - Leadership
Capella University
Minneapolis, MN12.2023
Masters of Arts - Business Management
University of North Carolina At Greensboro
Greensboro, NC07.2018
Bachelor of Arts - Liberal Arts Interdisciplinary
NC AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
Greensboro, NC12.2005
Skills
- Conflict resolution
- Time management
- Strong problem solver
- Supervisory and leadership experience
- Self-motivated professional
- Computer proficiency
- Process and procedure development
- Customer Service
- Attention to Detail
Timeline
EKG/Telemetry Supervisor
Novant Health Forsyth Medical Center
08.2015 - Current
EKG/Telemetry Resource
Novant Health Forsyth Medical Center
12.2013 - 05.2015
EKG/Telemetry Tech
Novant Health Forsyth Medical Center
01.2012 - 12.2013
Qualified Mental Retardation Professional (QMRP)
RALPH SCOTT LIFESERVICES, INC
01.2007 - 12.2011
Chiropractic Assistant
SALAMA CHIROPRACTIC CENTER
01.2001 - 01.2007
Doctor of Business Administration - Leadership
Capella University
Masters of Arts - Business Management
University of North Carolina At Greensboro
Bachelor of Arts - Liberal Arts Interdisciplinary
NC AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
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