Kay Kaur

RN Team Manager, Care at Home, Vallejo 2025 - Present

• Lead clinical call center operations supporting the full continuum of care (Care at Home), SNF, Hospice, PACE, HHVN), ensuring timely, regulatory-compliant nursing guidance and service delivery.
• Manage team performance through coaching, feedback, and continuous development, cultivating a culture of accountability, learning, and engagement.
• Optimized workflows and implemented process improvements to reduce charting time by 56% and enhanced overall call center performance metrics.

AACC Advice RN - Sacramento: 2023 - 2024

• Provided empathetic, comprehensive healthcare guidance to AFM, OB/GYN, and Pediatrics callers in a high-volume call center, leveraging clinical expertise, strong communication, and accurate documentation to resolve concerns effectively.

Director of Supportive Care Services 2023

• Directed multidisciplinary senior care programs, including Geriatrics, SNF, CarePlus, Palliative Care, and Memory Clinics, aligning clinical operations with patient-centered goals, nursing best practices, and regulatory standards.
• Streamlined ambulatory workflows and introduced digital tools, driving a 35% increase in clinician efficiency, a 50% reduction in documentation time, resulting in higher patient engagement.
• Designed and led infection prevention training and competency programs, enhancing staff adherence to CDC and internal protocols and driving a 30% improvement in compliance audit performance.

Assistant Director of Nursing: San Jose 2021 - 2023

• Provided strategic and clinical oversight for 1,800+ staff across five locations, achieving 100% survey readiness and compliance with accreditation and regulatory standards across 30+ departments, including OB/GYN, Family Medicine, Pediatrics, Dermatology, Radiology/GI, and Urgent Care.
• Provided interim support to Oncology/Infusion clinic.
• Directed quality and patient safety initiatives that standardized procedures and workflows, resulting in a 25% reduction in clinical variances.
• Led sitewide digital workflow redesign by collaborating with IT, QI, and providers, reducing process time by 85% and cutting errors by 50%, improving reliability and operational efficiency across the department.

• Managed day-to-day clinical and ambulatory operations across AFM, OB/GYN, Oncology, Pediatrics, maintaining 95–100% compliance with regulatory requirements, meeting staffing targets for three service lines, and improving service-level performance scores.
• Designed and launched onboarding, training, and mentoring programs for 400 staff during COVID-19, increasing team readiness by 70%, reducing onboarding time by 50%, and maintaining uninterrupted service delivery across all sites.

• Initiated research across higher education institutions and digital tech companies to foster collaborative efforts to avoid labor loss to Artificial Intelligence.
• Developed updated teaching plans and curricula, integrating distance learning platforms and evidence-based methods, closing identified educational gaps by 40% as measured through student performance metrics.
• Conducted Research: Literature and Peer reviews, contributing to data-driven recommendations adopted in 3+ large institutional educational programs.

• Joined as an early-stage founder, leading sales and partnership strategy to deliver data-backed insights and business intelligence solutions for health tech clients; secured 5 enterprise contracts in the first year, generating $1.2M in ARR.
• Directed business development for a consumer health-tech platform that streamlined care navigation and improved user experience, contributing to a 155% increase in net margin within 12 months.

• Managed adult medicine clinic triage clinic: AFM, OB/GYN, Pediatrics, Oncology
• 30 physicians and 50 supportive staff with extended coverage to urgent care.
• Provided guidance to nursing staff and MAs on proper hygiene, isolation practices, and communicable disease precautions in alignment with organizational policies.

• Administered chemotherapy infusions to oncology patients, monitoring for adverse reactions and ensuring safe, accurate delivery of treatment according to protocols
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.