Kay Mcknight
Tampa
Summary
Passionate and dedicated aspiring hair stylist with 1200 hours of cosmetology training almost completed at Paul Mitchell. Skilled in cutting, coloring, and styling techniques with a strong emphasis on client satisfaction and creativity. Backed by a solid customer service background as a shift manager, barista, and pharmacy technician, bringing excellent communication, multitasking, and time management skills to the salon environment. Eager to grow within the beauty industry and provide exceptional service in a fast-paced, team-oriented setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Walgreens
01.2024 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Barista
Starbucks
10.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Lead/Pharmacy Technician
Walgreen's Pharmacy
02.2019 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Helped store management meet standards of service and quality in daily operations.
Designated Hitter/Cashier
Walgreens
03.2016 - 11.2018
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
Education
1200 Hour Certificate - Cosmetology
Paul Mitchell The School
Tampa, FL09-2025
High School Diploma -
J.W Mitchell High School
New Port Richey, FL05-2017
Skills
- Decision-making
- Customer service focus
- Employee training
- Social skills
- Active listening
- Professionalism and ethics
- Customer consultation
- Sanitation practices
Certification
Barbicide Certified.
Sensory Safe Certified
Timeline
Shift Manager
Walgreens
01.2024 - 09.2024
Barista
Starbucks
10.2022 - 12.2023
Shift Lead/Pharmacy Technician
Walgreen's Pharmacy
02.2019 - 08.2022
Designated Hitter/Cashier
Walgreens
03.2016 - 11.2018
1200 Hour Certificate - Cosmetology
Paul Mitchell The School
High School Diploma -
J.W Mitchell High School
Similar Profiles
AJ BirchAJ Birch
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Emma BrownEmma Brown
Team Member at SOHO Juice Co.Team Member at SOHO Juice Co.