Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kay Orsini

West Melbourne,FL

Summary

Dynamic and results-driven professional with a proven track record, adept in CRM management and exceptional communication. Leveraged expertise in business development and customer service to enhance client engagement and retention, significantly boosting membership sales. Co-founded Bee Fitness & Nutrition, showcasing an ability to innovate and lead with a focus on tailored wellness solutions.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Membership Marketing Representative

DRIPBaR
Melbourne, FL
05.2024 - Current
  • Membership Sales and Client Engagement: Educated clients on the benefits of IV vitamin therapy and wellness services. Conducted consultations, follow-ups, and sales calls to convert leads into members while addressing inquiries and concerns.
  • Customer Retention and Relationship Management: Regularly checked in with members to align services with their wellness goals, recommended relevant packages, and created tailored offers to encourage upgrades or renewals.
  • Administrative and Membership Processing: Managed membership sign-ups, renewals, and cancellations, ensuring accurate record-keeping and seamless client interactions.

Co-Founder | Coach

Bee Fitness & Nutrition
West Melbourne, USA
01.2023 - Current
  • Offers remote coaching services, providing guidance to clients in the realms of fitness, and nutrition
  • NASM Certified CPT, CNC, and Virtual Coaching
  • Implementing a personalized fitness and nutrition plan, demonstrating the effectiveness of the tailored approach
  • Encourages feedback and suggestions to drive continuous improvement

Owner | Artist

Girl Cave Creations
Walnut Cove, USA
09.2015 - 11.2023
  • Created and marketed custom handmade jewelry for online retail
  • Kept detailed records of P&L statements, and ROI
  • Developed an online following for my own brand of handmade custom jewelry
  • Provided the absolute best customer service with all clients resulting in return sales and referrals

Senior Project Mgr | HR Director

Microtek Laboratories
Anaheim, USA
02.1997 - 09.2015
  • Performed all duties pertaining to Office Manager, A/P and A/R and Payroll
  • Directed and managed the HR department, addressing any issues as they surfaced
  • Trainer for all company compliance and onboarding procedures
  • Optimized flow of each project to ensure completion and quality of service
  • Knowledge of all the technical parameters of the testing done in the lab
  • Maintained Project Management for high profile projects - keeping Clients continually informed

Skills

  • Excellent customer service
  • Exceptional communication
  • Efficient task management
  • Attention to detail
  • CRM management
  • Business development

Certification

  • NASM CPT (Certified Personal Trainer)
  • NASM CNC (Certified Nutrition Coach)
  • NASM VCS (Virtual Coaching Specialist)
  • CPR/AED Certification

Timeline

Membership Marketing Representative

DRIPBaR
05.2024 - Current

Co-Founder | Coach

Bee Fitness & Nutrition
01.2023 - Current

Owner | Artist

Girl Cave Creations
09.2015 - 11.2023

Senior Project Mgr | HR Director

Microtek Laboratories
02.1997 - 09.2015

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Kay Orsini