Savannah Contreras
Cloverdale,Ca
Summary
12 years of managing customer service. 6 years in the Wine Industry. Strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Wine Club & Membership Manager
Foley Family Wines
05.2023 - Current
- Monitor and analyze nine separate Wine Clubs brands throughout Sonoma County and the Central Coast.
- Develop and implement business strategies to achieve a $12,000,000 sales goals.
- Evaluate employee performance and convey constructive feedback to a team of ten employees.
- Successfully create and manage budgets and allocate resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establish strong relationships with key customers, resulting in increased customer loyalty.
- Developed and implemented business strategies to achieve goals.
Guest Services and Operations Manager
Francis Ford Coppola Winery
06.2018 - 01.2022
- Oversee day to day hospitality operation and planning of long term growth of hospitality department
- Track and deliver daily/monthly/annual business performance to Executive team
- Strategize with fellow management to lead staff, sell experiences and incentivize to achieve daily, monthly and annual goals
- Recruit, interview, hire and train new employees
- Plan and execute revenue generating events
- Strategically build and maintain healthy relationships with business partners in the community; seek new outreach opportunities for growth
- Write and deliver annual performance evaluations for staff
Sales Manager
Macy’s
07.2016 - 06.2018
- Monitor employee productivity and provide constructive feedback and coaching
- Drive and exceed sales goals
- Interview, hire and train new employees
- In charge of engagement for the store
- Dealing with all customer issues/accidents on sales floor
- Create schedules.
Cosmetics Manager
Macy’s
08.2012 - 07.2016
- Supervise the floor staff by driving sales force
- Plan and organize events to create a larger customer base
- Review financial reports to the executive officers
- Analyze and review goal attainment and develop strategies to improve overall performance
- Participated in conference calls, maintained business logs, provided reports, and attended sales meetings.
Education
High School Diploma -
Cloverdale High School
Cloverdale, CA2012
Skills
- Financial monitoring and reporting
- Confidential records management
- Budget administration
- Strong and successful sales skills
- Excellent analytical and problem-solving skills
- Effective time management
- Excellent customer service
- Strong leadership, interpersonal and communication skills
- CPR, First-Aid and AED certified
- Creative problem solver
- Ability to empower and develop a team
- Strong organizational skills and ability to adapt quickly
Timeline
Wine Club & Membership Manager
Foley Family Wines
05.2023 - Current
Guest Services and Operations Manager
Francis Ford Coppola Winery
06.2018 - 01.2022
Sales Manager
Macy’s
07.2016 - 06.2018
Cosmetics Manager
Macy’s
08.2012 - 07.2016
High School Diploma -
Cloverdale High School
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