Kalyn Sylvestre
Paso Robles,CA
Summary
Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Wine Club & Operations Manager
Rava Wines
05.2019 - Current
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by providing personalized wine club experiences and attentive service.
- Boosted Wine Club membership sales through strategic marketing initiatives and targeted promotions.
- Increased overall Wine Club revenue by streamlining operations and implementing cost-saving measures.
- Ensured compliance with all state laws and regulations regarding alcohol sales and consumption within the Wine Club premises.
Barista Shift Supervisor
Starbucks
06.2012 - 08.2019
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
Reno, NV06.2017
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2012
Skills
- Customer Service
- Workflow Optimization
- Organizational Management
- Business Development
- Financial Management
- Contract Management
- Inventory Management
- Office Management
Timeline
Wine Club & Operations Manager
Rava Wines
05.2019 - Current
Barista Shift Supervisor
Starbucks
06.2012 - 08.2019
Bachelor of Arts - Criminal Justice
University of Nevada, Reno
High School Diploma -
Paso Robles High School
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