Lauren Jovan
Summary
To obtain a position with a results-oriented company that seeks an ambitious, passionate, and career conscious individual, where acquired skills, education, and experience will be utilized toward continued growth and advancement.
Overview
18
18
years of professional experience
Work History
Wine Club Manager
Casa Dumetz Wines
07.2017 - 03.2024
- Established strong relationships with customers and allowing for exclusive access to limited-release wines for club members.
- Maintained comprehensive records of customer preferences, enabling tailored wine recommendations that increased member satisfaction.
- Enhanced customer satisfaction by providing personalized wine club experiences and attentive service.
- Effectively resolved any customer concerns or disputes in a timely manner, maintaining high standards of professionalism.
Executive Support/Customer Advocate
Wesley Berry Flowers
09.2013 - 08.2016
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Product Specialist/Narrator/Brand Ambassador
Productions Plus/Nissan
07.2012 - 05.2013
- Strengthened brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Performance and Development Sales Manager
American Laser Centers
01.2008 - 07.2012
- Increased sales revenue by developing and implementing effective sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
Senior Mortgage Banker
Quicken Loans
11.2005 - 12.2007
- Implemented risk management strategies resulting in lower default rates and higher overall portfolio performance.
- Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
- Educated first-time homebuyers on loan options available to them, guiding them through the entire application process seamlessly.
- Negotiated favorable terms for clients during the closing process, securing competitive interest rates and fees.
Education
General Business Administration -
Baker College
Auburn Hills2004
Skills
- Problem-solving skills and critical thinking
- Team leadership, management, and training
- Sales strategy development and sales pipeline management
- Goal-oriented and sales driven
- Excellent customer service and relationship building
- Call center experience
- Exceptional customer service
Accomplishments
- "Top Sales Rep" 8 months superseding monthly sales goals. August 2008 American Laser Centers.
- "#1 Sales Team" 1 year of achieving team sales goals. January 2009 American Laser Centers.
- "Team Excellence Award" Exceeding Company's expectations for building a sales team at the remote location per assignment. January 2009 American Laser Centers.
References
Justin Winkelman Director/ALC (248) 939-2588
Bill Van Huis CFO/ALC (248) 330-6932
Aimme Marvel Associate/Casa Dumetz (907) 242-4450
Timeline
Wine Club Manager
Casa Dumetz Wines
07.2017 - 03.2024
Executive Support/Customer Advocate
Wesley Berry Flowers
09.2013 - 08.2016
Product Specialist/Narrator/Brand Ambassador
Productions Plus/Nissan
07.2012 - 05.2013
Performance and Development Sales Manager
American Laser Centers
01.2008 - 07.2012
Senior Mortgage Banker
Quicken Loans
11.2005 - 12.2007
General Business Administration -
Baker College